Difference between revisions of "Category:Customizations"
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| − | Customizations are generally changes to Service Desk that are not supportable by CA. With the r11.x releases CA provided the Web Screen Painter and Schema Designer to make implementing modifications and customizations easier. And while they will support these tools and what they are designed to do, they will not necessarily support the end result of your customization. | + | Customizations are generally changes to Service Desk that are not supportable by CA. With the r11.x releases CA provided the [[Web Screen Painter]] and [[Schema Designer]] to make implementing modifications and customizations easier. And while they will support these tools and what they are designed to do, they will not necessarily support the end result of your customization. |
These changes are NEVER supported by CA: | These changes are NEVER supported by CA: | ||
| − | *Custom spel scripts | + | *Custom [[spel code|spel]] scripts |
*Custom javascripts | *Custom javascripts | ||
| − | *Custom pdm_macros or changes to existing pdm_macros | + | *Custom [[PDM_MACRO|pdm_macros]] or changes to existing [[PDM_MACRO|pdm_macros]] |
| − | *Custom Action | + | *Custom [[Events and Macros|Action Macro]] |
| − | *Custom Condition | + | *Custom [[Condition Macro]] (not to be confused with [[Site-Defined Condition Macro]]) |
| − | You can count on CA to support changes to the schema or web pages that utilize documented processes and procedures. (eg If you add a pdm_macro to a web page and it doesn't work as you anticipated, CA will support the resolution of your issue.) | + | You can count on CA to support changes to the schema or web pages that utilize documented processes and procedures. (eg If you add a [[PDM_MACRO|pdm_macro]] to a web page and it doesn't work as you anticipated, CA will support the resolution of your issue.) |
See the '''Modification Guide''' to see what CA regards as a modification and will support. For older releases of Service Desk, it is known as the '''Advanced Customization Guide'''. | See the '''Modification Guide''' to see what CA regards as a modification and will support. For older releases of Service Desk, it is known as the '''Advanced Customization Guide'''. | ||
Latest revision as of 16:02, 18 July 2008
Customizations are generally changes to Service Desk that are not supportable by CA. With the r11.x releases CA provided the Web Screen Painter and Schema Designer to make implementing modifications and customizations easier. And while they will support these tools and what they are designed to do, they will not necessarily support the end result of your customization.
These changes are NEVER supported by CA:
- Custom spel scripts
- Custom javascripts
- Custom pdm_macros or changes to existing pdm_macros
- Custom Action Macro
- Custom Condition Macro (not to be confused with Site-Defined Condition Macro)
You can count on CA to support changes to the schema or web pages that utilize documented processes and procedures. (eg If you add a pdm_macro to a web page and it doesn't work as you anticipated, CA will support the resolution of your issue.)
See the Modification Guide to see what CA regards as a modification and will support. For older releases of Service Desk, it is known as the Advanced Customization Guide.
Pages in category "Customizations"
The following 96 pages are in this category, out of 96 total.
A
- Action Macro to Log Solution and Resolve Ticket
- Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties
- Add Contact Search to Employee/Customer Interface
- Add Custom Activity Log Action Macro
- Add Log Entry for Updates to Custom Fields
- Add Log Entry When a Property Value Changes on a Ticket
- Add Personalized Response to Manual Notification
- Add Posted By to Announcements Page
- Add Properties Count to Area/Category List
- Add Ticket and CI Links to Announcements
- Add Workflow to Employee/Customer Interface
- Additional Sorting on List Panel
- Attachments on Configuration Items
- Attachments on Configuration Items r12
- Attachments on Contacts
- Attrs by index
- Auto-fill Fields Left Blank
- Automatically Attach an Asset/CI to a Change Order or Issue
- Automatically Remove Attached Events
- Automatically Set Assignee to Closing Analyst
- Automatically Set System Generated Activities to Internal
C
- Calculating the Time when the Service Type is Stopped
- Changing Announcements Order By
- Changing Display of Contacts
- Changing Error Alert Color and adding Error Alert Pop-ups
- Changing Requests to Incidents
- Cnt.get members to notify by persid
- Conditional Display of Drop-Down Content
- Conditionally Attach an Event
- Control the Request Areas Displayed to the End Users
- Count Ticket Reopens
- Custom Lookup method for TextAPI
D
F
G
M
N
P
R
S
- Search Knowledge from IE
- Search Requests, Incidents, and Problems Simultaneously for Ticket Number
- Send Notification at Callback Time
- Send Notification to CI's Attached Contacts
- Send wait
- Send WaitCall Attr
- Send WaitCall attrCurrent user id
- Send WaitCall attrGet groups by persid
- Send WaitCall attrNew attached event
- Send WaitCall attrNotify list
- Send WaitCall attrSync fetch
- Send WaitGet Co group
- Send WaitLog event
- Separate Prefixes for Requests, Incidents, and Problems
- Set Defaults on Manual Notify
- Set Priority Based on Urgency and Impact
- Set Request/Incident/Problem Status from Change Order
- Set Request/Incident/Problem Status on Dispatch Change
- Simplified Child Creation
- Single Sign-on with Cookies
- Spel Reference Guide
- Strlen
- Substr
