Remove Second Message on Timeout

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Overview

This article provides instructions for disabling the second message that is generated when a timeout occurs. After selecting OK, to the first alert message, a second message appears.

Sorry, your session has already timed out. Please login again

or

Timeout reset - your session will continue until logout or %1 more minutes of inactivity

Many users started complaining that the second message is unnecessary.


Procedures

Step 1. Edit sitemods.js

Via the Web Screen Painter append the following code in the end of sitemods.js

In the below code, we are basically commenting the second alert message that's displayed during session timeout. <source lang="javascript">function timeoutResetResponse(success) { 

 if ( success ) {
   setTimeoutWarning(0);
   //alertmsg(845, propTimeout); // Timeout reset...%1 minutes of inactivity
 }
 else {
   //alertmsg(844); // Sorry, your session has already timed out
   window.location.href = cfgCgi;
 }

}</source>

Step 2. Clear the web cache

The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.

Step 3. Clear browser cache

Clear your browser cache

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