Remove SLA Violation from Employee View
From SDU
To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.
To discuss or ask questions about this article, select the discussion tab above.
Overview
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.
Procedures
Step 1. Edit list_cr.htmpl
Search for the following code... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style> </source> ...and replace it with... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes> </source>
For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
