Sample Customizations

Customizations are regarded as changes to the system that are not supportable by CA.

List of Customizations

• Add Attachments to Configuration Items
• Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties
• Add Custom Activity Log Action Macro
• Add Log Entry for Updates to Custom Fields
• Add Log Entry When a Property Value Changes on a Ticket
• Add Personalized Response to Manual Notification
• Add Posted By to Announcements Page
• Auto-fill Fields Left Blank
• Automatically Attach an Asset/CI to a Change Order or Issue
• Automatically Remove Attached Events
• Automatically Set Assignee to Closing Analyst
• Automatically Set System Generated Activities to Internal
• Changing Error Alert Color and adding Error Alert Pop-ups
• Changing Requests to Incidents
• Conditional Display of Drop-Down Content
• Conditionally Attach an Event
• Configure Java Client to Use Web Client for Uploading Attachments
• Control the Request Areas Displayed to the End Users
• Count Ticket Reopens
• Display Web Site within Service Desk
• Default Properties Tab on New Ticket Creation
• Increasing Default Field Size
• List Tickets ORDER BY Group
• Make a Field Conditionally Required
• Only Assignee can Close
• Prevent Close of Requests, Incidents, and Problems if Change Order is Active
• Prevent Update to Past Activities
• Priority and Impact Default to Empty
• Remove SLA Violation from Employee View
• Require a Solution in Order to Resolve
• Search Requests, Incidents, and Problems Simultaneously for Ticket Number
• Set Priority Based on Urgency and Impact
• Separate Prefixes for Requests, Incidents, and Problems
• Set Defaults on Manual Notify
• Simplified Child Creation

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