User contributions
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- 07:15, 18 July 2008 (diff | hist) . . (0) . . Sample Queries (→SQL Query for Date fields Conversion)
- 07:07, 18 July 2008 (diff | hist) . . (+19) . . Sample Queries (→SQL Query for Date fields)
- 07:02, 18 July 2008 (diff | hist) . . (+318) . . Sample Queries
- 10:01, 17 July 2008 (diff | hist) . . (+59) . . Changing Display of Contacts
- 09:59, 17 July 2008 (diff | hist) . . (+291) . . Changing Display of Contacts
- 09:50, 17 July 2008 (diff | hist) . . (+45) . . Changing Display of Contacts (→Step 2. Publish the Schema changes)
- 09:48, 17 July 2008 (diff | hist) . . (+37) . . Changing Display of Contacts (→Step 1. Modify Schema)
- 09:46, 17 July 2008 (diff | hist) . . (+199) . . Changing Display of Contacts (→Step 1. Create a .Mod file)
- 09:44, 17 July 2008 (diff | hist) . . (+1,029) . . N Changing Display of Contacts (New page: The example below provides steps to modify or change the display format of Contact records. == Step 1. Create a .Mod file== Create a .mod file and place it in NX_ROOT\site\mods. OBJECT ...)
- 09:39, 17 July 2008 (diff | hist) . . (+35) . . Sample Customizations (→List of Customizations)
- 08:02, 10 July 2008 (diff | hist) . . (+218) . . Sample Queries
- 11:15, 9 July 2008 (diff | hist) . . (+386) . . Load Request Areas as Knowledge Categories
- 06:48, 8 July 2008 (diff | hist) . . (+51) . . Service Desk ERD (Entity Relationship Diagram)
- 06:43, 8 July 2008 (diff | hist) . . (+60) . . Adhoc\Other Reports (→View session logs for a single user)
- 06:42, 8 July 2008 (diff | hist) . . (+59) . . Pdm kit (→Examples)
- 06:40, 8 July 2008 (diff | hist) . . (-60) . . Pdm kit (→Usage)
- 06:38, 8 July 2008 (diff | hist) . . (+61) . . Pdm kit (→Usage)
- 06:37, 8 July 2008 (diff | hist) . . (+61) . . Exporting From DB to Excel
- 06:34, 8 July 2008 (diff | hist) . . (+449) . . N User:N@irB (New page: === About Me === N@irB stands for ... Well, I'm not gonna tell you (''Just read it backwards and replace '@' with 'a'''). How creative is that? The Unicenter Service Desk product has be...) (current)
- 06:33, 8 July 2008 (diff | hist) . . (-1) . . Load Request Areas as Knowledge Categories
- 06:31, 8 July 2008 (diff | hist) . . (+129) . . User:BrianM (current)
- 06:24, 8 July 2008 (diff | hist) . . (+320) . . N User:BrianM (New page: === About Me === The Unicenter Service Desk product has been my primary focus since my employment in 2005. I have worked exclusively with 6.0_SP1, and r11.2. I have also done some work wi...)
- 06:14, 8 July 2008 (diff | hist) . . (+61) . . Load Request Areas as Knowledge Categories
- 08:06, 7 July 2008 (diff | hist) . . (+628) . . Pdm kit (→Usage)
- 12:52, 4 July 2008 (diff | hist) . . (+242) . . Pdm kit (→Usage)
- 12:46, 4 July 2008 (diff | hist) . . (+130) . . N Pdm kit (New page: == Usage == pdm_kit [-h] [-i] [-f] [-e] [-o] [-s] [-t] [-r] [-v] [-d] [-x] [filename] <br> {| |- ! Command ! Description ! Remarks)
- 12:24, 4 July 2008 (diff | hist) . . (+67) . . Load Request Areas as Knowledge Categories
- 12:20, 4 July 2008 (diff | hist) . . (+58) . . Command-Line Utility Reference (→Executables)
- 12:17, 4 July 2008 (diff | hist) . . (+793) . . N Load Request Areas as Knowledge Categories (New page: The following steps are used to load ServiceDesk Request Areas as Knowledge Categories. 1. '''Extract the categories (request areas) to a file''': pdm_extract -f "SELECT sym FROM Prob_C...)
- 12:05, 4 July 2008 (diff | hist) . . (+46) . . N Integrating Service Desk with Unicenter Knowledge Tools (New page: Load Request Areas as Knowledge Categories)
- 12:03, 4 July 2008 (diff | hist) . . (+87) . . Service Desk Library (→CA Applications)
- 07:45, 4 July 2008 (diff | hist) . . (+151) . . N Single Sign-on (New page: The document below contains steps to Configure Single Sign-On on USD. Click here to download the document)
- 08:24, 2 July 2008 (diff | hist) . . (+1,030) . . N Exporting From DB to Excel (New page: Below is a list of steps to extract data from ServiceDesk and export to MS Excell file. Please note that this extracts data directly from the MDB (ServiceDesk database) via simple query th...)
- 08:22, 2 July 2008 (diff | hist) . . (-898) . . MS Excel
- 08:21, 2 July 2008 (diff | hist) . . (-49) . . Service Desk Library (→'''Reporting''')
- 08:11, 2 July 2008 (diff | hist) . . (+49) . . Service Desk Library (→'''Reporting''')
- 08:09, 2 July 2008 (diff | hist) . . (+1,025) . . N MS Excel (New page: Below is a list of steps to extract data from ServiceDesk and export to MS Excell file. Please note that this extracts data directly from the MDB (ServiceDesk database) via simple query th...)
- 07:59, 2 July 2008 (diff | hist) . . (+15) . . Service Desk Library (→'''Reporting''')
- 08:08, 27 June 2008 (diff | hist) . . (+4) . . Service Desk ERD (Entity Relationship Diagram)
- 08:31, 30 May 2008 (diff | hist) . . (+19) . . Service Desk Library (→Custom Integrations)
- 10:53, 13 May 2008 (diff | hist) . . (+108) . . N Service Desk ERD (Entity Relationship Diagram) (New page: USD Entity Relationship Diagram showing a list of tables and the links... USD r11 ERD)
- 10:44, 13 May 2008 (diff | hist) . . (+52) . . Service Desk Library (→'''Reporting''')
- 10:39, 13 May 2008 (diff | hist) . . (+11) . . N File:R11 ERD.zip (USD r11 ERD) (current)
- 11:42, 4 April 2008 (diff | hist) . . (+227) . . Migrating 6.0 to r11 (→Object Name, Table Name, Ahd To Mdb Changes)
- 11:41, 4 April 2008 (diff | hist) . . (+647) . . Migrating 6.0 to r11 (→Checklists)
- 11:12, 4 April 2008 (diff | hist) . . (+446) . . N Adhoc\Other Reports (Session Logs for single user)
- 11:01, 4 April 2008 (diff | hist) . . (+24) . . Service Desk Library (→'''Reporting''')
- 06:12, 4 April 2008 (diff | hist) . . (+1) . . Sample Queries (→SQL Query for TOP 5 Categories)
- 06:10, 4 April 2008 (diff | hist) . . (+1) . . Sample Queries (→SQL Query for TOP 5 Categories)
- 06:05, 4 April 2008 (diff | hist) . . (+329) . . Sample Queries
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