Load Request Areas as Knowledge Categories
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Overview
The following steps are used to load Service Desk Request/Incident/Problem Areas as Knowledge Categories.
Procedures
Step 1. Extract the Areas to a File
pdm_extract -f "SELECT sym FROM Prob_Category" > Prob_Category.txt
Step 2. Edit Extract
Open the newly created file (Prob_Category.txt) and make the following changes:
- Remove the table headers
- Remove all the curly brackets ({})
- Remove all the quotes (")
- Replace all the dots (.) with a greater than sign (>)
- Save the file after making all the changes
Step 3. Run pdm_kit
pdm_kit -f Prob_Category.txt -t CAT -x
If you get the following error:
Unable to get default values (required template is not found in the header file 'C:/PROGRA~1/CA/SERVIC~1/site/cfg/Headings.txt')
... run the command this way:
pdm_kit -f Prob_Category.txt -t CAT -x -n MyTest_Template
Where MyTest_Template is the name of the template name in the Headings file located on $NX_ROOT\site\cfg\
