<font size="3">Getting Started</font>
Best Practices Recommendations for those new to Service Desk	Things to consider before deploying

<font size="3">Installation</font>
Migrating 6.0 to r11 Patches	Steps to building a R11.2 Test System Architecture of SDMr12.2

<font size="3">Configuration</font>
Archive & Purge Attachments Library Auto-Assignment Change Impact Analyzer Configuration Items	Data Partitions Events and Macros Notifications Options Manager Root Cause	Scoreboard Security Service Contract Stored Queries Surveys

<font size="3">Customization</font>
Object Changes Object Triggers Sample Customizations	Schema Changes Screen Changes Spel Reference Guide

<font size="3">Integration</font>
CA Applications
CA Change Management Integration with Clarity and Harvest CA Desktop Management Suite CA Workflow CA CMDB CA SupportBridge Solutions CA Workflow	Unicenter Asset Management Unicenter Asset Portfolio Management Unicenter NSM Unicenter Remote Control Unicenter Software Delivery Unicenter Knowledge Tools SPECTRUM NFM
<br>Non-CA Applications
Microsoft SMS	Peoplesoft
<br>Custom Integrations
Command-Line Interface Computer Telephony Integration (CTI) LDAP Integration Maileater	Portal Integration Single Sign-on Web Services

<font size="3">Reporting</font>
Adhoc\Other Reports Crystal Reports MS Access MS Excel	MS SQL Reporting Services Out-of-the-Box Reports Sample Queries Service Desk Dashboard

<font size="3">Miscellaneous</font>
Command-Line Utility Reference How To Reset Ticket Numbers Service Desk ERD (Entity Relationship Diagram) Service Fails to Finish Starting	Table Reference Understanding Service Desk Time Useful Web Sites

Service Desk Library

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