Service Desk Library

Browse the Service Desk Categories

First Things First

Recommendations for those new to Service Desk

Things to consider before deploying

Installation

Migrating 6.0 to r11 Steps to building a R11.2 Test System

Patches

Configuration

Archive & Purge Attachments Library Auto-Assignment Change Impact Analyzer Configuration Items

Data Partitions Events and Macros Notifications Options Manager Scoreboard

Security Service Contract Stored Queries Surveys

Customization

Object Changes Object Triggers Sample Customizations

Schema Changes Screen Changes Spel Reference Guide

Integration

CA Applications

CA Change Management Integration with Clarity and Harvest CA Desktop Management Suite CA Workflow CA CMDB CA SupportBridge Solutions CA Workflow

Unicenter Asset Management Unicenter Asset Portfolio Management Unicenter NSM Unicenter Remote Control Unicenter Software Delivery Unicenter Knowledge Tools

Non-CA Applications

Microsoft SMS

Peoplesoft

Custom Integrations

Command-Line Interface Computer Telephony Integration (CTI) LDAP Integration Maileater

Portal Integration Single Sign-on Web Services

Reporting

Adhoc\Other Reports Crystal Reports MS Access MS Excel

MS SQL Reporting Services Out-of-the-Box Reports Sample Queries Service Desk Dashboard

Miscellaneous

Command-Line Utility Reference Service Desk ERD (Entity Relationship Diagram) Service Desk FAQ

Solutions To Problems Table Reference Understanding Service Desk Time Useful Web Sites