Service Desk Library

Browse the Service Desk Categories

First Things First

Recommendations for those new to Service Desk

Things to consider before deploying

Installation

Migrating 6.0 to r11 Steps to building a R11.2 Test System

Patches

Configuration

Archive & Purge Attachments Library Auto-Assignment Change Impact Analyzer

Events and Macros Notifications Options Manager Scoreboard

Security Service Contract Stored Queries Surveys

Customization

Schema Changes Screen Changes

Spel Reference Guide Sample Customizations

Integration

CA Applications

CA Change Management Integration with Clarity and Harvest CA Desktop Management Suite CA Workflow CA CMDB CA SupportBridge Solutions CA Workflow

Unicenter Asset Management Unicenter Asset Portfolio Management Unicenter NSM Unicenter Remote Control Unicenter Software Delivery

Non-CA Applications

Microsoft SMS

Peoplesoft

Custom Integrations

Command-Line Interface Computer Telephony Integration (CTI) LDAP Integration Single Sign-on

Maileater Portal Integration Web Services

Reporting

Crystal Reports MS Access MS SQL Reporting Services Service Desk ERD (Entity Relationship Diagram)

Service Desk Dashboard Sample Queries Adhoc\Other Reports

Miscellaneous

Command-Line Utility Reference Solutions To Problems

Table Reference Useful Web Sites