Sample Customizations
From SDU
Customizations are regarded as changes to the system that are not supportable by CA.
List of Customizations
- Add Custom Activity Log Action Macro
- Add Log Entry for Updates to Custom Fields
- Add Posted By to Announcements Page
- Auto-fill Fields Left Blank
- Automatically Attach an Asset/CI to a Change Order or Issue
- Automatically Remove Attached Events
- Automatically Set Assignee to Closing Analyst
- Automatically Set System Generated Activities to Internal
- Changing Requests to Incidents
- Conditional Display of Drop-Down Content
- Conditionally Attach an Event
- Configure Java Client to Use Web Client for Uploading Attachments
- Control the Request Areas Displayed to the End Users
- Count Ticket Reopens
- Increasing Default Field Size
- List Tickets ORDER BY Group
- Make a Field Conditionally Required
- Only Assignee can Close
- Prevent Close of Requests, Incidents, and Problems if Change Order is Active
- Prevent Update to Past Activities
- Priority and Impact Default to Empty
- Remove SLA Violation from Employee View
- Separate Prefixes for Requests, Incidents, and Problems
- Set Defaults on Manual Notify
- Simplified Child Creation
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