Difference between revisions of "Service Desk Library"
From SDU
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| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
*[[Object Changes]] | *[[Object Changes]] | ||
| + | *[[Sample Customizations]] | ||
*[[Schema Changes]] | *[[Schema Changes]] | ||
| − | |||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Screen Changes]] | ||
*[[Spel Reference Guide]] | *[[Spel Reference Guide]] | ||
| − | |||
|- | |- | ||
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*[[URLS for Computer Telephony Integration (CTI)|Computer Telephony Integration (CTI)]] | *[[URLS for Computer Telephony Integration (CTI)|Computer Telephony Integration (CTI)]] | ||
*[[LDAP Integration]] | *[[LDAP Integration]] | ||
| − | *[[ | + | *[[Maileater]] |
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
| − | |||
*[[Portal Integration]] | *[[Portal Integration]] | ||
| + | *[[Single Sign-on]] | ||
*[[Web Services]] | *[[Web Services]] | ||
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|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Adhoc\Other Reports]] | ||
*[[Crystal Reports]] | *[[Crystal Reports]] | ||
| + | *[[Dashboard Guide|Service Desk Dashboard]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
*[[MS Access]] | *[[MS Access]] | ||
*[[MS SQL Reporting Services]] | *[[MS SQL Reporting Services]] | ||
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| − | |||
| − | |||
*[[Sample Queries]] | *[[Sample Queries]] | ||
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|- | |- | ||
|} | |} | ||
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| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
| − | |||
*[[Command-Line Utility Reference]] | *[[Command-Line Utility Reference]] | ||
| + | *[[Service Desk ERD (Entity Relationship Diagram)]] | ||
*[[Service Desk FAQ]] | *[[Service Desk FAQ]] | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
*[[Solutions To Problems]] | *[[Solutions To Problems]] | ||
*[[Table Reference]] | *[[Table Reference]] | ||
| + | *[[Understanding Service Desk Time]] | ||
*[[Useful Web Sites]] | *[[Useful Web Sites]] | ||
|- | |- | ||
Revision as of 17:03, 1 July 2008
Browse the Service Desk Categories
First Things First
Installation
