Difference between revisions of "Service Desk Library"
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(Undo revision 4150 by Agegeleruvy (Talk)) |
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__NOTOC__ | __NOTOC__ | ||
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[[Service Desk History]] | | [[Service Desk History]] | | ||
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| − | ! colspan=2|''' | + | ! colspan=2|'''<font size="3">Getting Started</font>''' |
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*[[:Category:Best Practices|Best Practices]] | *[[:Category:Best Practices|Best Practices]] | ||
*[[Recommendations for those new to Service Desk]] | *[[Recommendations for those new to Service Desk]] | ||
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*[[Things to consider before deploying]] | *[[Things to consider before deploying]] | ||
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| − | ! colspan=2|''' | + | ! colspan=2|'''<font size="3">Installation</font>''' |
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*[[Migrating 6.0 to r11]] | *[[Migrating 6.0 to r11]] | ||
*[[Patches]] | *[[Patches]] | ||
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*[[Steps to building a R11.2 Test System]] | *[[Steps to building a R11.2 Test System]] | ||
*[[Architecture of SDMr12.2]] | *[[Architecture of SDMr12.2]] | ||
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| − | ! colspan=3|''' | + | ! colspan=3|'''<font size="3">Configuration</font>''' |
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| − | *[[Archive & | + | *[[Archive & Purge]] |
*[[Attachments Library]] | *[[Attachments Library]] | ||
*[[Auto-Assignment]] | *[[Auto-Assignment]] | ||
*[[Change Impact Analyzer]] | *[[Change Impact Analyzer]] | ||
*[[Configuration Items]] | *[[Configuration Items]] | ||
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*[[Data Partitions]] | *[[Data Partitions]] | ||
*[[Events and Macros]] | *[[Events and Macros]] | ||
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*[[Options Manager]] | *[[Options Manager]] | ||
*[[Root Cause]] | *[[Root Cause]] | ||
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*[[Scoreboard]] | *[[Scoreboard]] | ||
*[[Security]] | *[[Security]] | ||
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| − | ! colspan=2|''' | + | ! colspan=2|'''<font size="3">Customization</font>''' |
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*[[Object Changes]] | *[[Object Changes]] | ||
*[[Object Triggers]] | *[[Object Triggers]] | ||
*[[Sample Customizations]] | *[[Sample Customizations]] | ||
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*[[:Category:Schema Changes|Schema Changes]] | *[[:Category:Schema Changes|Schema Changes]] | ||
*[[Screen Changes]] | *[[Screen Changes]] | ||
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| − | ! colspan=2|''' | + | ! colspan=2|'''<font size="3">Integration</font>''' |
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| colspan=2|'''CA Applications''' | | colspan=2|'''CA Applications''' | ||
---- | ---- | ||
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*[[Integrating Service Desk with CA Change Management Integration|CA Change Management Integration with Clarity and Harvest]] | *[[Integrating Service Desk with CA Change Management Integration|CA Change Management Integration with Clarity and Harvest]] | ||
*[[Integrating Service Desk with CA Desktop Management Suite|CA Desktop Management Suite]] | *[[Integrating Service Desk with CA Desktop Management Suite|CA Desktop Management Suite]] | ||
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*[[Integrating Service Desk with CA SupportBridge Solutions|CA SupportBridge Solutions]] | *[[Integrating Service Desk with CA SupportBridge Solutions|CA SupportBridge Solutions]] | ||
*[[Integrating Service Desk with CA Workflow|CA Workflow]] | *[[Integrating Service Desk with CA Workflow|CA Workflow]] | ||
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*[[Integrating Service Desk with Unicenter Asset Management|Unicenter Asset Management]] | *[[Integrating Service Desk with Unicenter Asset Management|Unicenter Asset Management]] | ||
*[[Integrating Service Desk with Unicenter Asset Portfolio Management|Unicenter Asset Portfolio Management]] | *[[Integrating Service Desk with Unicenter Asset Portfolio Management|Unicenter Asset Portfolio Management]] | ||
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*[[Integrating Service Desk with CA SPECTRUM|SPECTRUM NFM]] | *[[Integrating Service Desk with CA SPECTRUM|SPECTRUM NFM]] | ||
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| − | | colspan=2| | + | | colspan=2|<br>'''Non-CA Applications''' |
---- | ---- | ||
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*[[Integrating Service Desk with Microsoft SMS|Microsoft SMS]] | *[[Integrating Service Desk with Microsoft SMS|Microsoft SMS]] | ||
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*[[Integrating Service Desk with Peoplesoft|Peoplesoft]] | *[[Integrating Service Desk with Peoplesoft|Peoplesoft]] | ||
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| − | | colspan=2| | + | | colspan=2|<br>'''Custom Integrations''' |
---- | ---- | ||
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*[[Command-Line Interface]] | *[[Command-Line Interface]] | ||
*[[URLS for Computer Telephony Integration (CTI)|Computer Telephony Integration (CTI)]] | *[[URLS for Computer Telephony Integration (CTI)|Computer Telephony Integration (CTI)]] | ||
*[[LDAP Integration]] | *[[LDAP Integration]] | ||
*[[Maileater]] | *[[Maileater]] | ||
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*[[Portal Integration]] | *[[Portal Integration]] | ||
*[[Single Sign-on]] | *[[Single Sign-on]] | ||
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| − | ! colspan=2|''' | + | ! colspan=2|'''<font size="3">Reporting</font>''' |
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*[[Adhoc\Other Reports]] | *[[Adhoc\Other Reports]] | ||
*[[Crystal Reports]] | *[[Crystal Reports]] | ||
*[[MS Access]] | *[[MS Access]] | ||
*[[MS Excel]] | *[[MS Excel]] | ||
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*[[MS SQL Reporting Services]] | *[[MS SQL Reporting Services]] | ||
*[[Out-of-the-Box Reports]] | *[[Out-of-the-Box Reports]] | ||
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| − | ! colspan=2|''' | + | ! colspan=2|'''<font size="3">Miscellaneous</font>''' |
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*[[Command-Line Utility Reference]] | *[[Command-Line Utility Reference]] | ||
*[[How To Reset Ticket Numbers]] | *[[How To Reset Ticket Numbers]] | ||
*[[Service Desk ERD (Entity Relationship Diagram)]] | *[[Service Desk ERD (Entity Relationship Diagram)]] | ||
*[[Service Fails to Finish Starting]] | *[[Service Fails to Finish Starting]] | ||
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*[[Table Reference]] | *[[Table Reference]] | ||
*[[Understanding Service Desk Time]] | *[[Understanding Service Desk Time]] | ||
Latest revision as of 08:01, 29 November 2010
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Service Desk History | Service Desk FAQ | How to Contribute to the SDU Wiki |
| Getting Started | |
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| Installation | |
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| Configuration | ||
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| Customization | |
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| Integration | |
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| CA Applications
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Non-CA Applications | |
Custom Integrations | |
| Reporting | |
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| Miscellaneous | |
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