Difference between revisions of "Service Desk Library"
From SDU
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__NOTOC__ | __NOTOC__ | ||
| − | [[:Category:Service_Desk|Browse the Service Desk Categories]] | + | {| width="100%" |
| + | |- align="center" | ||
| + | | | ||
| + | [[Service Desk FAQ]] | | ||
| + | [[:Category:Service_Desk|Browse the SDU Wiki Service Desk Categories]] | | ||
| + | [[Contributing To The Wiki|How to Contribute to the SDU Wiki]] | ||
| + | |- | ||
| + | |} | ||
| − | |||
{| width="100%" | {| width="100%" | ||
| + | |- | ||
| + | ! colspan=2|Getting Started | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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|} | |} | ||
| − | |||
{| width="100%" | {| width="100%" | ||
| + | |- | ||
| + | ! colspan=2|Installation | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
*[[Migrating 6.0 to r11]] | *[[Migrating 6.0 to r11]] | ||
| − | |||
| − | |||
*[[Patches]] | *[[Patches]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Steps to building a R11.2 Test System]] | ||
|- | |- | ||
|} | |} | ||
| − | |||
{| width="100%" | {| width="100%" | ||
| + | |- | ||
| + | ! colspan=3|Configuration | ||
|- | |- | ||
| width="34%" align="left" style="vertical-align:top;" | | | width="34%" align="left" style="vertical-align:top;" | | ||
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|} | |} | ||
| − | |||
{| width="100%" | {| width="100%" | ||
| + | |- | ||
| + | ! colspan=2|Customization | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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|} | |} | ||
| − | |||
| − | |||
| − | |||
{| width="100%" | {| width="100%" | ||
| + | |- | ||
| + | ! colspan=2|Integration | ||
| + | |- | ||
| + | | colspan=2|'''CA Applications''' | ||
| + | ---- | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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*[[Integrating Service Desk with Unicenter Knowledge Tools|Unicenter Knowledge Tools]] | *[[Integrating Service Desk with Unicenter Knowledge Tools|Unicenter Knowledge Tools]] | ||
|- | |- | ||
| − | | | + | | colspan=2|<br>'''Non-CA Applications''' |
| − | + | ---- | |
| − | + | ||
| − | + | ||
| − | + | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
| Line 96: | Line 106: | ||
*[[Integrating Service Desk with Peoplesoft|Peoplesoft]] | *[[Integrating Service Desk with Peoplesoft|Peoplesoft]] | ||
|- | |- | ||
| − | | | + | | colspan=2|<br>'''Custom Integrations''' |
| − | + | ---- | |
| − | + | ||
| − | + | ||
| − | + | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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|} | |} | ||
| − | |||
{| width="100%" | {| width="100%" | ||
| + | |- | ||
| + | ! colspan=2|Reporting | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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|} | |} | ||
| − | |||
{| width="100%" | {| width="100%" | ||
| + | |- | ||
| + | ! colspan=2|Miscellaneous | ||
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
*[[Command-Line Utility Reference]] | *[[Command-Line Utility Reference]] | ||
*[[Service Desk ERD (Entity Relationship Diagram)]] | *[[Service Desk ERD (Entity Relationship Diagram)]] | ||
| − | |||
*[[Service Fails to Finish Starting]] | *[[Service Fails to Finish Starting]] | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
Revision as of 12:35, 12 July 2008
|
Service Desk FAQ | Browse the SDU Wiki Service Desk Categories | How to Contribute to the SDU Wiki |
| Getting Started | |
|---|---|
| Installation | |
|---|---|
| Configuration | ||
|---|---|---|
| Customization | |
|---|---|
| Integration | |
|---|---|
| CA Applications
| |
Non-CA Applications | |
Custom Integrations | |
| Reporting | |
|---|---|
| Miscellaneous | |
|---|---|
