Difference between revisions of "Sample Customizations"
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*[[Require a Solution in Order to Resolve]] | *[[Require a Solution in Order to Resolve]] | ||
*[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]] | *[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]] | ||
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*[[Separate Prefixes for Requests, Incidents, and Problems]] | *[[Separate Prefixes for Requests, Incidents, and Problems]] | ||
*[[Set Defaults on Manual Notify]] | *[[Set Defaults on Manual Notify]] | ||
| + | *[[Set Priority Based on Urgency and Impact]] | ||
*[[Simplified Child Creation]] | *[[Simplified Child Creation]] | ||
Revision as of 12:27, 7 July 2008
Customizations are regarded as changes to the system that are not supportable by CA.
List of Customizations
- Add Attachments to Configuration Items
- Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties
- Add Custom Activity Log Action Macro
- Add Log Entry for Updates to Custom Fields
- Add Log Entry When a Property Value Changes on a Ticket
- Add Personalized Response to Manual Notification
- Add Posted By to Announcements Page
- Auto-fill Fields Left Blank
- Automatically Attach an Asset/CI to a Change Order or Issue
- Automatically Remove Attached Events
- Automatically Set Assignee to Closing Analyst
- Automatically Set System Generated Activities to Internal
- Changing Error Alert Color and adding Error Alert Pop-ups
- Changing Requests to Incidents
- Conditional Display of Drop-Down Content
- Conditionally Attach an Event
- Configure Java Client to Use Web Client for Uploading Attachments
- Control the Request Areas Displayed to the End Users
- Count Ticket Reopens
- Display Web Site within Service Desk
- Default Properties Tab on New Ticket Creation
- Increasing Default Field Size
- List Tickets ORDER BY Group
- Make a Field Conditionally Required
- Only Assignee can Close
- Prevent Close of Requests, Incidents, and Problems if Change Order is Active
- Prevent Update to Past Activities
- Priority and Impact Default to Empty
- Remove SLA Violation from Employee View
- Require a Solution in Order to Resolve
- Search Requests, Incidents, and Problems Simultaneously for Ticket Number
- Separate Prefixes for Requests, Incidents, and Problems
- Set Defaults on Manual Notify
- Set Priority Based on Urgency and Impact
- Simplified Child Creation
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