Difference between revisions of "Service Desk Library"
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|- align="center" | |- align="center" | ||
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| − | [[Service Desk | + | [[Service Desk History]] | |
| − | [[ | + | [[Service Desk FAQ]] | |
| − | [[Contributing To The Wiki|How to Contribute to the SDU Wiki]] | + | [[Help:Contributing To The Wiki|How to Contribute to the SDU Wiki]] |
|- | |- | ||
|} | |} | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! colspan=2|Getting Started | + | ! colspan=2|'''<font size="3">Getting Started</font>''' |
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[:Category:Best Practices|Best Practices]] | ||
*[[Recommendations for those new to Service Desk]] | *[[Recommendations for those new to Service Desk]] | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! colspan=2|Installation | + | ! colspan=2|'''<font size="3">Installation</font>''' |
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
*[[Steps to building a R11.2 Test System]] | *[[Steps to building a R11.2 Test System]] | ||
| + | *[[Architecture of SDMr12.2]] | ||
|- | |- | ||
|} | |} | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! colspan=3|Configuration | + | ! colspan=3|'''<font size="3">Configuration</font>''' |
|- | |- | ||
| width="34%" align="left" style="vertical-align:top;" | | | width="34%" align="left" style="vertical-align:top;" | | ||
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*[[Notifications]] | *[[Notifications]] | ||
*[[Options Manager]] | *[[Options Manager]] | ||
| − | *[[ | + | *[[Root Cause]] |
| width="33%" align="left" style="vertical-align:top;" | | | width="33%" align="left" style="vertical-align:top;" | | ||
| + | *[[Scoreboard]] | ||
*[[Security]] | *[[Security]] | ||
*[[Service Contract]] | *[[Service Contract]] | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! colspan=2|Customization | + | ! colspan=2|'''<font size="3">Customization</font>''' |
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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*[[Sample Customizations]] | *[[Sample Customizations]] | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
| − | *[[Schema Changes]] | + | *[[:Category:Schema Changes|Schema Changes]] |
*[[Screen Changes]] | *[[Screen Changes]] | ||
*[[Spel Reference Guide]] | *[[Spel Reference Guide]] | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! colspan=2|Integration | + | ! colspan=2|'''<font size="3">Integration</font>''' |
|- | |- | ||
| colspan=2|'''CA Applications''' | | colspan=2|'''CA Applications''' | ||
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*[[Integrating Service Desk with Unicenter Software Delivery|Unicenter Software Delivery]] | *[[Integrating Service Desk with Unicenter Software Delivery|Unicenter Software Delivery]] | ||
*[[Integrating Service Desk with Unicenter Knowledge Tools|Unicenter Knowledge Tools]] | *[[Integrating Service Desk with Unicenter Knowledge Tools|Unicenter Knowledge Tools]] | ||
| + | *[[Integrating Service Desk with CA SPECTRUM|SPECTRUM NFM]] | ||
|- | |- | ||
| colspan=2|<br>'''Non-CA Applications''' | | colspan=2|<br>'''Non-CA Applications''' | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! colspan=2|Reporting | + | ! colspan=2|'''<font size="3">Reporting</font>''' |
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | ! colspan=2|Miscellaneous | + | ! colspan=2|'''<font size="3">Miscellaneous</font>''' |
|- | |- | ||
| width="50%" align="left" style="vertical-align:top;" | | | width="50%" align="left" style="vertical-align:top;" | | ||
*[[Command-Line Utility Reference]] | *[[Command-Line Utility Reference]] | ||
| + | *[[How To Reset Ticket Numbers]] | ||
*[[Service Desk ERD (Entity Relationship Diagram)]] | *[[Service Desk ERD (Entity Relationship Diagram)]] | ||
*[[Service Fails to Finish Starting]] | *[[Service Fails to Finish Starting]] | ||
Latest revision as of 08:01, 29 November 2010
|
Service Desk History | Service Desk FAQ | How to Contribute to the SDU Wiki |
| Getting Started | |
|---|---|
| Installation | |
|---|---|
| Configuration | ||
|---|---|---|
| Customization | |
|---|---|
| Integration | |
|---|---|
| CA Applications
| |
Non-CA Applications | |
Custom Integrations | |
| Reporting | |
|---|---|
| Miscellaneous | |
|---|---|
