Difference between revisions of "Service Desk Library"

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__NOTOC__
 
__NOTOC__
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[[:Category:Service_Desk|Browse the Service Desk Categories]]
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{| width="100%"
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|- align="center"
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|
 +
[[Service Desk History]]  |  
 +
[[Service Desk FAQ]] |
 +
[[Help:Contributing To The Wiki|How to Contribute to the SDU Wiki]]
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|-
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|}
  
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= [[:Category:First Things First|'''First Things First''']] =
 
  
 
{| width="100%"
 
{| width="100%"
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|-
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! colspan=2|'''<font size="3">Getting Started</font>'''
 
|-
 
|-
 
| width="50%" align="left" style="vertical-align:top;" |
 
| width="50%" align="left" style="vertical-align:top;" |
 +
*[[:Category:Best Practices|Best Practices]]
 
*[[Recommendations for those new to Service Desk]]
 
*[[Recommendations for those new to Service Desk]]
 
| width="50%" align="left" style="vertical-align:top;" |
 
| width="50%" align="left" style="vertical-align:top;" |
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|}
 
|}
  
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= [[:Category:Installation|'''Installation''']] =
 
  
 
{| width="100%"
 
{| width="100%"
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|-
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! colspan=2|'''<font size="3">Installation</font>'''
 
|-
 
|-
 
| width="50%" align="left" style="vertical-align:top;" |
 
| width="50%" align="left" style="vertical-align:top;" |
 
*[[Migrating 6.0 to r11]]
 
*[[Migrating 6.0 to r11]]
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*[[Steps to building a R11.2 Test System]]
 
−
| width="50%" align="left" style="vertical-align:top;" |
 
 
*[[Patches]]
 
*[[Patches]]
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| width="50%" align="left" style="vertical-align:top;" |
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*[[Steps to building a R11.2 Test System]]
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*[[Architecture of SDMr12.2]]
 
|-
 
|-
 
|}
 
|}
  
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= [[:Category:Configuration|'''Configuration''']] =
 
  
 
{| width="100%"
 
{| width="100%"
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|-
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! colspan=3|'''<font size="3">Configuration</font>'''
 
|-
 
|-
 
| width="34%" align="left" style="vertical-align:top;" |
 
| width="34%" align="left" style="vertical-align:top;" |
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*[[Notifications]]
 
*[[Notifications]]
 
*[[Options Manager]]
 
*[[Options Manager]]
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*[[Scoreboard]]
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*[[Root Cause]]
 
| width="33%" align="left" style="vertical-align:top;" |
 
| width="33%" align="left" style="vertical-align:top;" |
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*[[Scoreboard]]
 
*[[Security]]
 
*[[Security]]
 
*[[Service Contract]]
 
*[[Service Contract]]
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|}
 
|}
  
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= [[:Category:Customization|'''Customization''']] =
 
  
 
{| width="100%"
 
{| width="100%"
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|-
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! colspan=2|'''<font size="3">Customization</font>'''
 
|-
 
|-
 
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*[[Sample Customizations]]
 
*[[Sample Customizations]]
 
| width="50%" align="left" style="vertical-align:top;" |
 
| width="50%" align="left" style="vertical-align:top;" |
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*[[Schema Changes]]
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*[[:Category:Schema Changes|Schema Changes]]
 
*[[Screen Changes]]
 
*[[Screen Changes]]
 
*[[Spel Reference Guide]]
 
*[[Spel Reference Guide]]
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|}
 
|}
  
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= [[:Category:Integration|'''Integration''']] =
 
−
 
−
=== CA Applications ===
 
  
 
{| width="100%"
 
{| width="100%"
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|-
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! colspan=2|'''<font size="3">Integration</font>'''
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|-
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| colspan=2|'''CA Applications'''
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----
 
|-
 
|-
 
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*[[Integrating Service Desk with Unicenter Software Delivery|Unicenter Software Delivery]]
 
*[[Integrating Service Desk with Unicenter Software Delivery|Unicenter Software Delivery]]
 
*[[Integrating Service Desk with Unicenter Knowledge Tools|Unicenter Knowledge Tools]]
 
*[[Integrating Service Desk with Unicenter Knowledge Tools|Unicenter Knowledge Tools]]
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*[[Integrating Service Desk with CA SPECTRUM|SPECTRUM NFM]]
 
|-
 
|-
−
|}
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| colspan=2|<br>'''Non-CA Applications'''
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----
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=== Non-CA Applications ===
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−
 
+
−
{| width="100%"
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|-
 
|-
 
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*[[Integrating Service Desk with Peoplesoft|Peoplesoft]]
 
*[[Integrating Service Desk with Peoplesoft|Peoplesoft]]
 
|-
 
|-
−
|}
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| colspan=2|<br>'''Custom Integrations'''
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+
----
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=== Custom Integrations ===
+
−
 
+
−
{| width="100%"
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|-
 
|-
 
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|}
 
|}
  
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= [[:Category:Reporting|'''Reporting''']] =
 
  
 
{| width="100%"
 
{| width="100%"
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|-
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! colspan=2|'''<font size="3">Reporting</font>'''
 
|-
 
|-
 
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|}
 
|}
  
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= [[:Category:Miscellaneous|'''Miscellaneous''']] =
 
  
 
{| width="100%"
 
{| width="100%"
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|-
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! colspan=2|'''<font size="3">Miscellaneous</font>'''
 
|-
 
|-
 
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| width="50%" align="left" style="vertical-align:top;" |
 
*[[Command-Line Utility Reference]]
 
*[[Command-Line Utility Reference]]
 +
*[[How To Reset Ticket Numbers]]
 
*[[Service Desk ERD (Entity Relationship Diagram)]]
 
*[[Service Desk ERD (Entity Relationship Diagram)]]
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*[[Service Desk FAQ]]
 
 
*[[Service Fails to Finish Starting]]
 
*[[Service Fails to Finish Starting]]
 
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| width="50%" align="left" style="vertical-align:top;" |

Latest revision as of 08:01, 29 November 2010

Service Desk History | Service Desk FAQ | How to Contribute to the SDU Wiki


Getting Started


Installation


Configuration


Customization


Integration
CA Applications

Non-CA Applications

Custom Integrations


Reporting


Miscellaneous
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