Difference between revisions of "Sample Customizations"
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*[[Display Web Site within Service Desk]] | *[[Display Web Site within Service Desk]] | ||
*[[Default Properties Tab on New Ticket Creation]] | *[[Default Properties Tab on New Ticket Creation]] | ||
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*[[Generate Notifications Only for Employee Comments]] | *[[Generate Notifications Only for Employee Comments]] | ||
*[[Increasing Default Field Size]] | *[[Increasing Default Field Size]] | ||
*[[List Tickets ORDER BY Group]] | *[[List Tickets ORDER BY Group]] | ||
*[[Make a Field Conditionally Required]] | *[[Make a Field Conditionally Required]] | ||
| + | *[[Modify Action and Condition Macros via the GUI]] | ||
*[[Only Assignee can Close]] | *[[Only Assignee can Close]] | ||
*[[Prevent Close of Requests, Incidents, and Problems if Change Order is Active]] | *[[Prevent Close of Requests, Incidents, and Problems if Change Order is Active]] | ||
Revision as of 04:31, 17 September 2008
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Overview
Customizations are regarded as changes to the system that are not supportable by CA.
List of Customizations
- Add Attachments to Configuration Items
- Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties
- Add Contact Search to Employee/Customer Interface
- Add Custom Activity Log Action Macro
- Add Log Entry for Updates to Custom Fields
- Add Log Entry When a Property Value Changes on a Ticket
- Add Personalized Response to Manual Notification
- Add Posted By to Announcements Page
- Add Properties Count to Area/Category List
- Add Workflow to Employee/Customer Interface
- Auto-fill Fields Left Blank
- Automatically Attach an Asset/CI to a Change Order or Issue
- Automatically Remove Attached Events
- Automatically Set Assignee to Closing Analyst
- Automatically Set System Generated Activities to Internal
- Changing Announcements Order By
- Changing Error Alert Color and adding Error Alert Pop-ups
- Changing Requests to Incidents
- Changing Display of Contacts
- Conditional Display of Drop-Down Content
- Conditionally Attach an Event
- Control the Request Areas Displayed to the End Users
- Count Ticket Reopens
- Displaying the System and User Descriptions in the Activity Log
- Display Web Site within Service Desk
- Default Properties Tab on New Ticket Creation
- Generate Notifications Only for Employee Comments
- Increasing Default Field Size
- List Tickets ORDER BY Group
- Make a Field Conditionally Required
- Modify Action and Condition Macros via the GUI
- Only Assignee can Close
- Prevent Close of Requests, Incidents, and Problems if Change Order is Active
- Prevent Update to Past Activities
- Propagate Status to Children
- Priority and Impact Default to Empty
- Refresh Customer Info Before Saving the Ticket
- Remove SLA Violation from Employee View
- Require a Solution in Order to Resolve
- Search Requests, Incidents, and Problems Simultaneously for Ticket Number
- Separate Prefixes for Requests, Incidents, and Problems
- Set Defaults on Manual Notify
- Set Priority Based on Urgency and Impact
- Set Request, Incident and Problem Status from Change Order
- Simplified Child Creation
- Single Sign-on with Cookies
