Difference between revisions of "Sample Customizations"
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[[Category:Customization]] | [[Category:Customization]] | ||
| + | <div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br> | ||
| + | To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | ||
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| + | == Overview == | ||
Customizations are regarded as changes to the system that are not supportable by CA. | Customizations are regarded as changes to the system that are not supportable by CA. | ||
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== List of Customizations == | == List of Customizations == | ||
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*[[Add Attachments to Configuration Items]] | *[[Add Attachments to Configuration Items]] | ||
*[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]] | *[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]] | ||
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*[[Simplified Child Creation]] | *[[Simplified Child Creation]] | ||
*[[Single Sign-on with Cookies]] | *[[Single Sign-on with Cookies]] | ||
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Revision as of 04:47, 26 July 2008
To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.
To discuss or ask questions about this article, select the discussion tab above.
Overview
Customizations are regarded as changes to the system that are not supportable by CA.
List of Customizations
- Add Attachments to Configuration Items
- Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties
- Add Custom Activity Log Action Macro
- Add Log Entry for Updates to Custom Fields
- Add Log Entry When a Property Value Changes on a Ticket
- Add Personalized Response to Manual Notification
- Add Posted By to Announcements Page
- Add Properties Count to Area/Category List
- Auto-fill Fields Left Blank
- Automatically Attach an Asset/CI to a Change Order or Issue
- Automatically Remove Attached Events
- Automatically Set Assignee to Closing Analyst
- Automatically Set System Generated Activities to Internal
- Changing Error Alert Color and adding Error Alert Pop-ups
- Changing Requests to Incidents
- Changing Display of Contacts
- Conditional Display of Drop-Down Content
- Conditionally Attach an Event
- Configure Java Client to Use Web Client for Uploading Attachments
- Control the Request Areas Displayed to the End Users
- Count Ticket Reopens
- Display Web Site within Service Desk
- Default Properties Tab on New Ticket Creation
- Increasing Default Field Size
- List Tickets ORDER BY Group
- Make a Field Conditionally Required
- Only Assignee can Close
- Prevent Close of Requests, Incidents, and Problems if Change Order is Active
- Prevent Update to Past Activities
- Propagate Status to Children
- Priority and Impact Default to Empty
- Remove SLA Violation from Employee View
- Require a Solution in Order to Resolve
- Search Requests, Incidents, and Problems Simultaneously for Ticket Number
- Separate Prefixes for Requests, Incidents, and Problems
- Set Defaults on Manual Notify
- Set Priority Based on Urgency and Impact
- Simplified Child Creation
- Single Sign-on with Cookies
