Yellow Pages:5000fish
5000fish Inc. was founded to change the way that organizations engage technology. The company concentrates on creating innovative products that have a "shallow" learning curve ensuring users don't just engage the technology, they embrace it; making it a part of their everyday workflow. Current products include Yurbi, an intuitive analytics and reporting solution that gives business users access and control over the data they need to make day-to-day decisions, Yurbi Connect, a drag and drop process to automate email handling in CA Service Desk, and MailSync, an Outlook Plug-In that lets Help Desk Analysts interact with live data from their Help Desk systems in Microsoft Outlook. Learn more at www.5kfish.com
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Yurbi accesses multiple data sources and securely pulls together information into easy to understand reports, charts, and dashboards that give new insight into what is driving business outcomes. Yurbi brings the powerful reporting and analytical capabilities of traditional Business Intelligence solutions, but takes out the coding jargon – so that people can actually use it themselves. Out of the box, Yurbi provide support for:
In addition to the Yurbi for CA Apps, Yurbi provides a easy way to integrate data from any datasource with your CA data and include many pre-built integrations with other major vendors including HP, BMC, Microsoft, LanDesk, RIMM, and others. For more information about Yurbi please visit www.yurbi.com |
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Imagine your organization integrating data between applications, improving data quality, and automating processes. Imagine your organization using an easy configuration, not coding, to implement this approach. Imagine your organization dramatically reducing the cost and time of integration. Meet Yurbi Connect-- where your organization can make these images a reality. Yurbi Connect is available as a stand-alone product or as a part of the Yurbi Platform where it is integrated with advanced BI functionality and reporting. Out of the box, Yurbi Connect provides CA clients with a drag and drop workflow processing to automating inbound emails with Service Desk. Create intelligent workflows without programming to automate structured and unstructured email communication. Potential use cases include:
In addition to Email to Service Desk integration, connectors can also be built for integrating non-CA CMDBs, Inventory Systems, HR, CRM, ERP, and Financial systems with CA Service Desk. For more information about Yurbi Connect, please visit www.yurbi.com/yurbiconnect |
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With MailSync, analysts can speed up their workflow while delivering better customer support. MailSync connects directly to your Microsoft Outlook account, so that you can create new or update existing tickets, and share information with other analysts all through a single email. For more information on MailSync please visit www.ddmailsync.com |
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