Command-Line Utility Reference

Official Documentation

Appendix E of the Unicenter Service Desk Administrator Guide provides basic information about key command-line executables that ship with Service Desk.

Basic Information

• Located in the [servicedesk]/bin folder
• Basic syntax is available for most commands by typing "commandname -h" or just "commandname"
  NOTE: It is best to check a command's reference below to determine the best way to retrieve information. "-h" works with some commands. No parameters work with commands. Some commands attempt to perform actions even if -h is specified. Unfortunately, there appears to be no consistency with the command line syntax.

Executables

• add_user -
• animator_nxd -
• bop_adump - returns information about an attribute
• bop_cmd -
• bop_ddump - dumps all class information
• bop_ldump -
• bop_odump - dumps the object data
• bop_sinfo - returns information about objects (attributes, methods, triggers)
• pdm_extract - dumps data from the database to the screen or file
• pdm_cache_refresh - refreshes object cache from the database
• pdm_configure
• pdm_d_refresh - selectively starts, stops and restarts sets of daemons
• pdm_deref - used for finding and replacing data with data found in another database table.
• pdm_kit - imports files or templates into Knowledge
• pdm_load - loads information directly into the database
• pdm_publish - publishes schema changes
• pdm_tomcat_nxd - manages the tomcat daemon
• pdm_webcache - clears the web page cache