Service Desk Library

Browse the Service Desk Categories

First Things First

Recommendations for those new to Service Desk | Things to consider before deploying

Installation

Migrating 6.0 to r11 | Patches

Configuration

Archive & Purge Attachments Library Auto-Assignment Change Impact Analyzer

Events and Macros Notifications Options Manager Scoreboard

Security Service Contract Stored Queries Surveys

Customization

Schema Changes | Screen Changes | Spel Reference Guide | Sample Customizations

Integration

CA Applications

CA Change Management Integration with Clarity and Harvest | CA Desktop Management Suite | CA Workflow | CA CMDB | CA SupportBridge Solutions | CA Workflow

Unicenter Asset Management | Unicenter Asset Portfolio Management | Unicenter NSM | Unicenter Remote Control | Unicenter Software Delivery

Non-CA Applications

Microsoft SMS | Peoplesoft

Custom Integrations

Web Services | Mail Eater | Command-Line Interface | Computer Telephony Integration (CTI) | Portal Integration

Reporting

Sample Queries | Access | Crystal Reports | Dashboard | MS SQL Reporting Services

Miscellaneous

Command-Line Utility Reference | Table Reference | Solutions To Problems | Useful Web Sites