Service Desk Library

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Browse the Service Desk Categories

First Things First

Recommendations for those new to Service Desk | Things to consider before deploying

Installation

Migrating 6.0 to r11 | Patches

Configuration

Archive & Purge | Attachments Library | Auto-Assignment | Events and Macros | Notifications | Options Manager | Scoreboard | Security | Service Contract | Stored Queries | Surveys

Customization

Schema Changes | Screen Changes | Spel Reference Guide | Sample Customizations

Integration

CA Workflow | CA CMDB | SupportBridge Solutions | CA Desktop Management Suite | Unicenter Network & Systems Management | Change Impact Analyzer | Portal Integration | CA Change Management Integration with Clarity and Harvest | Microsoft Systems Management Server (SMS) | Peoplesoft | Computer Telephony Integration (CTI)

Client Management Solutions

Unicenter Asset Management | Unicenter Software Delivery | Unicenter Remote Control

Custom Integrations

Web Services | Mail Eater | Command-Line Interface

Reporting

Sample Queries | Access | Crystal Reports | Dashboard | MS SQL Reporting Services

Miscellaneous

Command-Line Utility Reference | Table Reference | Solutions To Problems | Useful Web Sites

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