SDU:News Archive
SDU would like to introduce our latest sponsor, sysman.dk ApS. They are our first European sponsor based out of Denmark, providing consulting and training services to companies throughout Europe.
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SDU is please to announce the addition of Mitu to the SDU Moderator team. His continued participation and quality contributions made him stand out as an ideal candidate for this post. With his help SDU will continue to provide the highest quality user community for CA Service Desk. |
Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated...
In celebration of a successful first year, SDU is pleased to announce the availability of an Enhancement Pack (EP1) for Service Desk r12. EP1 contains all the scripts, files, and instructions needed to add 5 commonly implemented customizations to an r12 install. Click here for details |
A few customizations having to do with canceling an Attached Event have been updated with a minor code change that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: Automatically Remove Attached Events and Send Notification at Callback Time. |
We made it! In less than 10 months the SDU community has grown to 1000 members and reached our goal of 1000 by World. Thank you to everyone for helping to spread the word and making SDU the most active site for Service Desk.
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Expand your network by joining the SDU Group on LinkedIn. Click Here to get LinkedIn
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With the introduction of CA's new Service Desk Manager Suite and the anticipated arrival of r12, we have made a few changes to the SDU forums. A few moves, a few renames, and a few additions. Among the additions are forums dedicated to CMDB, Live Automation, and BOXI.
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The Propagate Status to Children article has been update to correct a bug where the original parent status was being recorded in the Activity log of the children instead of the original child status.
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To better serve the user community, SDU and @ServiceDay (the European Service Desk Forum) have combined efforts. The knowledge compiled on @ServiceDay has been added to the SDU Wiki, and the website is now offline. Former @ServiceDay members are encouraged to utilize SDU for their forum needs as well as other site offerings, such as the Wiki, Calendar, and member-to-member messaging. |
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details |
I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community. |
Did you know that you can add SDU searching capabilities to your IE7 or Firefox browser? Simply CLICK HERE for the SDU Wiki and SDU Forum Search Engine Plugins. |
-- No longer accepting applicants. -- |
The SDU outage that lasted from Friday to Wednesday was unfortunate but we have worked through the issues and are glad to be up an running again. Thank you for your patience and continued support. Hopefully these occurrences can be avoided in the future.
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SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. Click Here for details on advertising on SDU. |
7 weeks from its February 4th roll-out, SDU site membership has quickly grown to 500 members. Thank you to everyone who has contributed their time and knowledge to assist other members and promote the growth of this site. |
The success and stability of SDU is dependent on sponsors such as OakTree Solutions. SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. Click Here for details on becoming a sponsor. |
In a month's time SDU membership has grown to 400 members. The forum has been active with over 500 posts and several members have been contributing their knowledge to the wiki. Thank you to all those who have joined and especially those who have generously contributed their time and knowledge to help others. |
If you registered on SDU and have not received the validation email in order to complete your registration, send us an email and let us know so we can activate your account for you. admins@servicedeskusers.com |
Advertise your business to the world with an SDU Yellow Page listing. The SDU Yellow Pages are the only place that is targeted exclusively to the user community where all service providers can advertise their services. more... |
SDU Search Engines are available for IE7, Firefox, and other browsers supporting the OpenSearch standard. CLICK HERE to add quicker search access to SDU wiki and forum content right from your browser. These Search Engines will appear as new options in the search box typically found in the upper-right corner of your browser. |
We have recruited the most notable names in the user community to moderate and administer this site. Any of them look familiar? |
