Remove SLA Violation from Employee View

This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.

Step 1. Edit list_cr.htmpl

Search for the following code...

CODE

<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style>

...and replace it with...

CODE

<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes>

Step 2. Clear the web cache

The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.