Sample Customizations
From SDU
Customizations are regarded as changes to the system that are not supportable by CA.
List of Customizations
- Add Custom Activity Log Action Macro
- Add Log Entry for Updates to Custom Fields
- Auto-fill Fields Left Blank
- Automatically Attach an Asset/CI to a Change Order or Issue
- Automatically Remove Attached Events
- Automatically Set Assignee to Closing Analyst
- Automatically Set System Generated Activities to Internal
- Conditional Display of Drop-Down Content
- Conditionally Attach an Event
- Configure Java Client to Use Web Client for Uploading Attachments
- Count Ticket Reopens
- Make a Field Conditionally Required
- Only Assignee can Close
- Prevent Close of Requests, Incidents, and Problems if Change Order is Active
- Prevent Update to Past Activities
- Priority and Impact Default to Empty
- Remove SLA Violation from Employee View
- Separate Prefixes for Requests, Incidents, and Problems
- Set Defaults on Manual Notify
- Simplified Child Creation
To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.
To discuss or ask questions about this article, select the discussion tab above.
