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Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab
An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. Click here for complete description and solution
--Gityerfix 12:51, 07 January 2009 (EST)

Cumulative Patches #3 released
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
--Gityerfix 12:51, 30 December 2008 (EST)

r12 now Generally Available
The GA release of CA Service Desk r12 is now available. For more details, click here. According to CA's End-of-Support Announcement, version 6.0 SP1, r11.0, and r11.1 are no longer supported by CA.
--Gityerfix 18:22, 19 December 2008 (EST)

All SDU members are strongly encouraged to...

• Get to the ServiceDeskUsers Group
  
• Join the CA Service Management Global User Community
  
• Join a CA Regional User Community
  
• Register for CA Technical Support
  

--Gityerfix 10:00, 13 December 2008 (EST)

Submit your Enhancement Requests to CA
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the Service Management PLC.
--Gityerfix 12:16, 20 November 2008 (EST)

Service Desk Tools Available Exclusively from SDU...
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details
--Gityerfix 16:35, 12 July 2008 (EST)

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