Difference between revisions of "Home"
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| + | [[image:new.gif]]'''Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab'''<br> | ||
| + | An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04947&actionID=4 Click here for complete description and solution] | ||
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| + | --<small>[[User:Gityerfix|Gityerfix]] 12:51, 07 January 2009 (EST)</small><br> | ||
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[[image:new.gif]]'''Cumulative Patches #3 released'''<br> | [[image:new.gif]]'''Cumulative Patches #3 released'''<br> | ||
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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| − | --<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 | + | --<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br> |
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| − | + | '''r12 now Generally Available'''<br> | |
The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. According to CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement], version 6.0 SP1, r11.0, and r11.1 are no longer supported by CA. | The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. According to CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement], version 6.0 SP1, r11.0, and r11.1 are no longer supported by CA. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | ||
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'''Submit your Enhancement Requests to CA'''<br> | '''Submit your Enhancement Requests to CA'''<br> | ||
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | [[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | ||
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | ||
Revision as of 14:53, 7 January 2009
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| SDU Resources Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser | |||||||||||||||||||||
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