Difference between revisions of "Home"
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| + | [[image:new.gif]][[image:Exclaim.gif]]'''r12 available for download'''<br> | ||
| + | The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. <br> | ||
| + | --<small>[[User:Gityerfix|Gityerfix]] 11:33, 6 December 2008 (EST)</small><br> | ||
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[[image:new.gif]]'''Update to several customization improves efficiency'''<br> | [[image:new.gif]]'''Update to several customization improves efficiency'''<br> | ||
A few customizations having to do with canceling an Attached Event have been updated with a minor that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: [[Automatically Remove Attached Events]] and [[Send Notification at Callback Time]].<br> | A few customizations having to do with canceling an Attached Event have been updated with a minor that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: [[Automatically Remove Attached Events]] and [[Send Notification at Callback Time]].<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 17:17, 5 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 17:17, 5 December 2008 (EST)</small><br> | ||
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[[image:new.gif]]'''Don't miss the PLC Winter Webcasts on Dec 9th'''<br> | [[image:new.gif]]'''Don't miss the PLC Winter Webcasts on Dec 9th'''<br> | ||
December 9th is the ''Winter 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. <br> | December 9th is the ''Winter 2008 PLC Service Support Quarterly Webcast''. If you have not done so already, join CA's Service Support PLC so that you can access the webcast. [http://causergroups.ca.com CLICK HERE TO JOIN]. <br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 11:17, 4 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 11:17, 4 December 2008 (EST)</small><br> | ||
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'''Submit your Enhancement Requests to CA'''<br> | '''Submit your Enhancement Requests to CA'''<br> | ||
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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'''Get [[image:linkedin.gif]] to ServiceDeskUsers'''<br> | '''Get [[image:linkedin.gif]] to ServiceDeskUsers'''<br> | ||
Expand your network by joining the SDU Group on LinkedIn. [http://www.linkedin.com/groups?about=&gid=696297 Click Here to get LinkedIn] | Expand your network by joining the SDU Group on LinkedIn. [http://www.linkedin.com/groups?about=&gid=696297 Click Here to get LinkedIn] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 11:01, 31 October 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 11:01, 31 October 2008 (EST)</small><br> | ||
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Revision as of 16:34, 6 December 2008
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