Difference between revisions of "Remove SLA Violation from Employee View"
From SDU
(→Step 1. Edit list_cr.htmpl) |
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...and replace it with... | ...and replace it with... | ||
<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes><!--c2--></div><!--ec2--> | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes><!--c2--></div><!--ec2--> | ||
| + | For r11.x releases it is recommended that you edit your pages via the Web Screen Painter. | ||
<br> | <br> | ||
| + | |||
== Step 2. Clear the web cache == | == Step 2. Clear the web cache == | ||
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a [[pdm_webcache]]. | The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a [[pdm_webcache]]. | ||
Revision as of 16:11, 14 January 2008
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.
Step 1. Edit list_cr.htmpl
Search for the following code...
CODE
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style>
...and replace it with...
CODE
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes>
For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
