Difference between revisions of "Remove SLA Violation from Employee View"
From SDU
(New page: Category:Customizations This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. == Step 1. Edit list_cr.htmpl == Search for th...) |
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[[Category:Customizations]] | [[Category:Customizations]] | ||
| − | This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. | + | This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only. |
== Step 1. Edit list_cr.htmpl == | == Step 1. Edit list_cr.htmpl == | ||
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== Step 2. Clear the web cache == | == Step 2. Clear the web cache == | ||
| − | The final step is to clear Service Desk's cache. | + | The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a [[pdm_webcache]]. |
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| − | Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a [[pdm_webcache]] | + | |
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Revision as of 21:20, 13 January 2008
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.
Step 1. Edit list_cr.htmpl
Search for the following code...
CODE
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style>
...and replace it with...
CODE
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes>
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
