Difference between revisions of "Remove SLA Violation from Employee View"
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(New page: Category:Customizations This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. == Step 1. Edit list_cr.htmpl == Search for th...) |
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Revision as of 21:19, 13 January 2008
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface.
Step 1. Edit list_cr.htmpl
Search for the following code...
CODE
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style>
...and replace it with...
CODE
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes>
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. The methods vary depending on release.
For r11.x releases of Service Desk:
Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
For older releases:
Execute pdm_webcache from a command prompt on the Primary Server. There is no need to run this command on the Secondary Servers.
