Difference between revisions of "Service Desk Library"
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= [[:Category:Configuration|'''Configuration''']] = | = [[:Category:Configuration|'''Configuration''']] = | ||
| − | [[Archive & Purge]] | + | {| width="100%" |
| − | [[Attachments Library]] | + | |- |
| − | [[Auto-Assignment]] | + | | |
| − | [[Change Impact Analyzer]] | | + | *[[Archive & Purge]] |
| − | [[Events and Macros]] | + | *[[Attachments Library]] |
| − | [[Notifications]] | + | *[[Auto-Assignment]] |
| − | [[Options Manager]] | + | *[[Change Impact Analyzer]] |
| − | [[Scoreboard]] | | + | | |
| − | [[Security]] | + | *[[Events and Macros]] |
| − | [[Service Contract]] | + | *[[Notifications]] |
| − | [[Stored Queries]] | + | *[[Options Manager]] |
| − | [[Surveys]] | + | *[[Scoreboard]] |
| + | | | ||
| + | *[[Security]] | ||
| + | *[[Service Contract]] | ||
| + | *[[Stored Queries]] | ||
| + | *[[Surveys]] | ||
| + | |- | ||
| + | |} | ||
= [[:Category:Customization|'''Customization''']] = | = [[:Category:Customization|'''Customization''']] = | ||
Revision as of 04:13, 9 March 2008
Browse the Service Desk Categories
First Things First
Recommendations for those new to Service Desk | Things to consider before deploying
Installation
Migrating 6.0 to r11 | Patches
Configuration
Customization
Schema Changes | Screen Changes | Spel Reference Guide | Sample Customizations
Integration
CA Applications
CA Change Management Integration with Clarity and Harvest | CA Desktop Management Suite | CA Workflow | CA CMDB | CA SupportBridge Solutions | CA Workflow
Unicenter Asset Management | Unicenter Asset Portfolio Management | Unicenter NSM | Unicenter Remote Control | Unicenter Software Delivery
Non-CA Applications
Custom Integrations
Web Services | Mail Eater | Command-Line Interface | Computer Telephony Integration (CTI) | Portal Integration
Reporting
Sample Queries | Access | Crystal Reports | Dashboard | MS SQL Reporting Services
Miscellaneous
Command-Line Utility Reference | Table Reference | Solutions To Problems | Useful Web Sites
