Difference between revisions of "Service Desk Library"

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[[Integrating Service Desk with CA CMDB|CA CMDB]] |  
 
[[Integrating Service Desk with CA CMDB|CA CMDB]] |  
 
[[Integrating Service Desk with CA SupportBridge Solutions|CA SupportBridge Solutions]] |  
 
[[Integrating Service Desk with CA SupportBridge Solutions|CA SupportBridge Solutions]] |  
[[Integrating Service Desk with CA Workflow|CA Workflow]] |
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[[Integrating Service Desk with CA Workflow|CA Workflow]]
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[[Integrating Service Desk with Unicenter Asset Management|Unicenter Asset Management]] |  
 
[[Integrating Service Desk with Unicenter Asset Management|Unicenter Asset Management]] |  
 
[[Integrating Service Desk with Unicenter Asset Portfolio Management|Unicenter Asset Portfolio Management]] |  
 
[[Integrating Service Desk with Unicenter Asset Portfolio Management|Unicenter Asset Portfolio Management]] |  

Revision as of 01:11, 9 March 2008

Browse the Service Desk Categories

First Things First

Recommendations for those new to Service Desk | Things to consider before deploying

Installation

Migrating 6.0 to r11 | Patches

Configuration

Archive & Purge | Attachments Library | Auto-Assignment | Change Impact Analyzer | Events and Macros | Notifications | Options Manager | Scoreboard | Security | Service Contract | Stored Queries | Surveys

Customization

Schema Changes | Screen Changes | Spel Reference Guide | Sample Customizations

Integration

CA Applications

CA Change Management Integration with Clarity and Harvest | CA Desktop Management Suite | CA Workflow | CA CMDB | CA SupportBridge Solutions | CA Workflow

Unicenter Asset Management | Unicenter Asset Portfolio Management | Unicenter NSM | Unicenter Remote Control | Unicenter Software Delivery

Non-CA Applications

Microsoft SMS | Peoplesoft

Custom Integrations

Web Services | Mail Eater | Command-Line Interface | Computer Telephony Integration (CTI) | Portal Integration

Reporting

Sample Queries | Access | Crystal Reports | Dashboard | MS SQL Reporting Services

Miscellaneous

Command-Line Utility Reference | Table Reference | Solutions To Problems | Useful Web Sites