Difference between revisions of "Service Desk Library"
(redesigned page layout) |
m |
||
| Line 20: | Line 20: | ||
= [[:Category:Integration|'''Integration''']] = | = [[:Category:Integration|'''Integration''']] = | ||
| − | + | === CA Applications === | |
| − | + | [[Integrating Service Desk with CA Workflow|CA Workflow]] | | |
| + | [[Integrating Service Desk with CA CMDB|CA CMDB]] | | ||
| + | [[Integrating Service Desk with SupportBridge Solutions|SupportBridge Solutions]] | | ||
| + | [[Integrating Service Desk with Desktop Management Suite|CA Desktop Management Suite]] | | ||
| + | [[Integrating Service Desk with Asset Management|Unicenter Asset Management]] | [[Integrating Service Desk with Software Delivery|Unicenter Software Delivery]] | [[Integrating Service Desk with Remote Control|Unicenter Remote Control]] | | ||
| + | [[Integrating Service Desk with NSM|Unicenter NSM]] | ||
| − | [[Integrating Service Desk with | + | [[Integrating Service Desk with CA Change Management Integration|CA Change Management Integration with Clarity and Harvest]] |
| + | |||
| + | === Non-CA Applications === | ||
| + | |||
| + | [[Integrating Service Desk with Microsoft SMS|Microsoft SMS]] | | ||
| + | [[Integrating Service Desk with Peoplesoft|Peoplesoft]] | ||
=== Custom Integrations === | === Custom Integrations === | ||
| − | [[Web Services]] | [[Mail Eater]] | [[Command-Line Interface]] | + | [[Web Services]] | [[Mail Eater]] | [[Command-Line Interface]] | [[URLS for Computer Telephony Integration (CTI)|Computer Telephony Integration (CTI)]] | [[Portal Integration]] |
= [[:Category:Reporting|'''Reporting''']] = | = [[:Category:Reporting|'''Reporting''']] = | ||
Revision as of 01:05, 9 March 2008
Browse the Service Desk Categories
First Things First
Recommendations for those new to Service Desk | Things to consider before deploying
Installation
Migrating 6.0 to r11 | Patches
Configuration
Archive & Purge | Attachments Library | Auto-Assignment | Events and Macros | Notifications | Options Manager | Scoreboard | Security | Service Contract | Stored Queries | Surveys
Customization
Schema Changes | Screen Changes | Spel Reference Guide | Sample Customizations
Integration
CA Applications
CA Workflow | CA CMDB | SupportBridge Solutions | CA Desktop Management Suite | Unicenter Asset Management | Unicenter Software Delivery | Unicenter Remote Control | Unicenter NSM
CA Change Management Integration with Clarity and Harvest
Non-CA Applications
Custom Integrations
Web Services | Mail Eater | Command-Line Interface | Computer Telephony Integration (CTI) | Portal Integration
Reporting
Sample Queries | Access | Crystal Reports | Dashboard | MS SQL Reporting Services
Miscellaneous
Command-Line Utility Reference | Table Reference | Solutions To Problems | Useful Web Sites
