Difference between revisions of "Home"
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| + | [[image:new.gif]]'''Cumulative Patches #3 released'''<br> | ||
| + | CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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| + | --<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 Decemeber 2008 (EST)</small><br> | ||
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[[image:new.gif]][[image:Exclaim.gif]]'''r12 now Generally Available'''<br> | [[image:new.gif]][[image:Exclaim.gif]]'''r12 now Generally Available'''<br> | ||
The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. According to CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement], version 6.0 SP1, r11.0, and r11.1 are no longer supported by CA. | The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. According to CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement], version 6.0 SP1, r11.0, and r11.1 are no longer supported by CA. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | ||
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| − | + | '''Hyper Notification - NSM Integration Broken by pdm_configure'''<br> | |
NSM integrations existing prior to the implementation of Cumulative Patches 1 or 2 will result in missing variables in the NX.env_xx.tpl file when pdm_configure is performed. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04580&actionID=4 Click here for complete description and solution] | NSM integrations existing prior to the implementation of Cumulative Patches 1 or 2 will result in missing variables in the NX.env_xx.tpl file when pdm_configure is performed. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI04580&actionID=4 Click here for complete description and solution] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 18:15, 19 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 18:15, 19 December 2008 (EST)</small><br> | ||
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[[image:exclaim.gif]]'''All SDU members are strongly encouraged to...'''<br> | [[image:exclaim.gif]]'''All SDU members are strongly encouraged to...'''<br> | ||
*Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br> | *Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br> | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:00, 13 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:00, 13 December 2008 (EST)</small><br> | ||
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'''Significant Update to a couple Articles'''<br> | '''Significant Update to a couple Articles'''<br> | ||
A few customizations having to do with canceling an Attached Event have been updated with a minor code change that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: [[Automatically Remove Attached Events]] and [[Send Notification at Callback Time]].<br> | A few customizations having to do with canceling an Attached Event have been updated with a minor code change that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: [[Automatically Remove Attached Events]] and [[Send Notification at Callback Time]].<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 17:17, 5 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 17:17, 5 December 2008 (EST)</small><br> | ||
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'''Submit your Enhancement Requests to CA'''<br> | '''Submit your Enhancement Requests to CA'''<br> | ||
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | [[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | ||
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | ||
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Revision as of 17:52, 30 December 2008
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| Resources | ||||||||||||||||||||||
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| SDU Resources Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser | ||||||||||||||||||||||
| CA Product Home Pages CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools | ||||||||||||||||||||||
| Other CA Resources CA Development Buddy Program | CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | Technical Support | ||||||||||||||||||||||
| * Users Websites Clarity Users | ||||||||||||||||||||||
