Difference between revisions of "Home"
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| + | [[image:new.gif]]'''All SDU members are strongly encouraged to...'''<br> | ||
| + | *Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br> | ||
| + | *Join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community]<br> | ||
| + | *Join a [http://causergroups.com CA Regional User Community] <br> | ||
| + | *Register for [https://support.ca.com CA Technical Support]<br> | ||
| + | --<small>[[User:Gityerfix|Gityerfix]] 10:00, 13 December 2008 (EST)</small><br> | ||
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[[image:new.gif]][[image:Exclaim.gif]]'''r12 available for download'''<br> | [[image:new.gif]][[image:Exclaim.gif]]'''r12 available for download'''<br> | ||
The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. <br> | The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. <br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 11:33, 6 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 11:33, 6 December 2008 (EST)</small><br> | ||
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| − | + | '''Significant Update to a couple Articles'''<br> | |
A few customizations having to do with canceling an Attached Event have been updated with a minor code change that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: [[Automatically Remove Attached Events]] and [[Send Notification at Callback Time]].<br> | A few customizations having to do with canceling an Attached Event have been updated with a minor code change that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: [[Automatically Remove Attached Events]] and [[Send Notification at Callback Time]].<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 17:17, 5 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 17:17, 5 December 2008 (EST)</small><br> | ||
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'''Submit your Enhancement Requests to CA'''<br> | '''Submit your Enhancement Requests to CA'''<br> | ||
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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Revision as of 15:14, 13 December 2008
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| SDU Resources Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser | |||||||||||||||||||||
| CA Product Home Pages CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools | |||||||||||||||||||||
| Other CA Resources CA Development Buddy Program | CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | Technical Support | |||||||||||||||||||||
| * Users Websites Clarity Users | |||||||||||||||||||||
