Difference between revisions of "Remove SLA Violation from Employee View"
From SDU
(→Step 1. Edit list_cr.htmpl) |
(→Step 1. Edit list_cr.htmpl) |
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== Step 1. Edit list_cr.htmpl == | == Step 1. Edit list_cr.htmpl == | ||
Search for the following code... | Search for the following code... | ||
| − | <!-- | + | <!--html--><div class='htmltop'>HTML</div><div class='htmlmain'><!--html1--><<span style='color:blue'>PDM_MACRO NAME=lsCol hdr</span>="<span style='color:orange'>Request #</span>" attr=ref_num link=yes style=ref_num_style><!--html2--></div><!--html3--> |
...and replace it with... | ...and replace it with... | ||
<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes><!--c2--></div><!--ec2--> | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes><!--c2--></div><!--ec2--> | ||
Revision as of 22:20, 15 January 2008
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.
Step 1. Edit list_cr.htmpl
Search for the following code...
HTML
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style>
...and replace it with...
CODE
<PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes>
For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
