Difference between revisions of "Remove SLA Violation from Employee View"
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This article contains instructions for removing the indication of an [[Service Level Agreement|SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only. | This article contains instructions for removing the indication of an [[Service Level Agreement|SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only. | ||
| − | == | + | == Procedures == |
=== Step 1. Edit list_cr.htmpl === | === Step 1. Edit list_cr.htmpl === | ||
Search for the following code... | Search for the following code... | ||
Revision as of 11:27, 26 July 2008
To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.
To discuss or ask questions about this article, select the discussion tab above.
Overview
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.
Procedures
Step 1. Edit list_cr.htmpl
Search for the following code... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style> </source> ...and replace it with... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes> </source>
For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
