Difference between revisions of "Service Desk Library"
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= [[:Category:First Things First|'''First Things First''']] = | = [[:Category:First Things First|'''First Things First''']] = | ||
| − | [[Recommendations for those new to Service Desk]] | [[Things to consider before deploying]] | + | {| width="100%" |
| + | |- | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Recommendations for those new to Service Desk]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Things to consider before deploying]] | ||
| + | |- | ||
| + | |} | ||
| + | |||
= [[:Category:Installation|'''Installation''']] = | = [[:Category:Installation|'''Installation''']] = | ||
| − | [[Migrating 6.0 to r11]] | [[Patches]] | + | {| width="100%" |
| + | |- | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Migrating 6.0 to r11]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Patches]] | ||
| + | |- | ||
| + | |} | ||
| + | |||
= [[:Category:Configuration|'''Configuration''']] = | = [[:Category:Configuration|'''Configuration''']] = | ||
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{| width="100%" | {| width="100%" | ||
|- | |- | ||
| − | | | + | | width="34%" align="left" style="vertical-align:top;" | |
*[[Archive & Purge]] | *[[Archive & Purge]] | ||
*[[Attachments Library]] | *[[Attachments Library]] | ||
*[[Auto-Assignment]] | *[[Auto-Assignment]] | ||
*[[Change Impact Analyzer]] | *[[Change Impact Analyzer]] | ||
| − | | | + | | width="33%" align="left" style="vertical-align:top;" | |
*[[Events and Macros]] | *[[Events and Macros]] | ||
*[[Notifications]] | *[[Notifications]] | ||
*[[Options Manager]] | *[[Options Manager]] | ||
*[[Scoreboard]] | *[[Scoreboard]] | ||
| − | | | + | | width="33%" align="left" style="vertical-align:top;" | |
*[[Security]] | *[[Security]] | ||
*[[Service Contract]] | *[[Service Contract]] | ||
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|- | |- | ||
|} | |} | ||
| + | |||
= [[:Category:Customization|'''Customization''']] = | = [[:Category:Customization|'''Customization''']] = | ||
| − | [[Schema Changes]] | + | {| width="100%" |
| + | |- | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Schema Changes]] | ||
| + | *[[Screen Changes]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Spel Reference Guide]] | ||
| + | *[[Sample Customizations]] | ||
| + | |- | ||
| + | |} | ||
| + | |||
= [[:Category:Integration|'''Integration''']] = | = [[:Category:Integration|'''Integration''']] = | ||
| Line 40: | Line 67: | ||
=== CA Applications === | === CA Applications === | ||
| − | [[Integrating Service Desk with CA Change Management Integration|CA Change Management Integration with Clarity and Harvest]] | + | {| width="100%" |
| − | [[Integrating Service Desk with CA Desktop Management Suite|CA Desktop Management Suite]] | + | |- |
| − | [[Integrating Service Desk with CA Workflow|CA Workflow]] | + | | width="50%" align="left" style="vertical-align:top;" | |
| − | [[Integrating Service Desk with CA CMDB|CA CMDB]] | + | *[[Integrating Service Desk with CA Change Management Integration|CA Change Management Integration with Clarity and Harvest]] |
| − | [[Integrating Service Desk with CA SupportBridge Solutions|CA SupportBridge Solutions]] | + | *[[Integrating Service Desk with CA Desktop Management Suite|CA Desktop Management Suite]] |
| − | [[Integrating Service Desk with CA Workflow|CA Workflow]] | + | *[[Integrating Service Desk with CA Workflow|CA Workflow]] |
| − | + | *[[Integrating Service Desk with CA CMDB|CA CMDB]] | |
| − | [[Integrating Service Desk with Unicenter Asset Management|Unicenter Asset Management]] | + | *[[Integrating Service Desk with CA SupportBridge Solutions|CA SupportBridge Solutions]] |
| − | [[Integrating Service Desk with Unicenter Asset Portfolio Management|Unicenter Asset Portfolio Management]] | + | *[[Integrating Service Desk with CA Workflow|CA Workflow]] |
| − | [[Integrating Service Desk with Unicenter NSM|Unicenter NSM]] | + | | width="50%" align="left" style="vertical-align:top;" | |
| − | [[Integrating Service Desk with Unicenter Remote Control|Unicenter Remote Control]] | + | *[[Integrating Service Desk with Unicenter Asset Management|Unicenter Asset Management]] |
| − | [[Integrating Service Desk with Unicenter Software Delivery|Unicenter Software Delivery]] | + | *[[Integrating Service Desk with Unicenter Asset Portfolio Management|Unicenter Asset Portfolio Management]] |
| + | *[[Integrating Service Desk with Unicenter NSM|Unicenter NSM]] | ||
| + | *[[Integrating Service Desk with Unicenter Remote Control|Unicenter Remote Control]] | ||
| + | *[[Integrating Service Desk with Unicenter Software Delivery|Unicenter Software Delivery]] | ||
| + | |- | ||
| + | |} | ||
=== Non-CA Applications === | === Non-CA Applications === | ||
| − | [[Integrating Service Desk with Microsoft SMS|Microsoft SMS]] | | + | {| width="100%" |
| − | [[Integrating Service Desk with Peoplesoft|Peoplesoft]] | + | |- |
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Integrating Service Desk with Microsoft SMS|Microsoft SMS]] | | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Integrating Service Desk with Peoplesoft|Peoplesoft]] | ||
| + | |- | ||
| + | |} | ||
=== Custom Integrations === | === Custom Integrations === | ||
| − | + | {| width="100%" | |
| + | |- | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Command-Line Interface]] | ||
| + | *[[URLS for Computer Telephony Integration (CTI)|Computer Telephony Integration (CTI)]] | ||
| + | *[[Maileater]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Portal Integration]] | ||
| + | *[[Web Services]] | ||
| + | |- | ||
| + | |} | ||
| + | |||
= [[:Category:Reporting|'''Reporting''']] = | = [[:Category:Reporting|'''Reporting''']] = | ||
| − | [[ | + | {| width="100%" |
| + | |- | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Crystal Reports]] | ||
| + | *[[MS Access]] | ||
| + | *[[MS SQL Reporting Services]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Dashboard Guide|Service Desk Dashboard]] | ||
| + | *[[Sample Queries]] | ||
| + | |- | ||
| + | |} | ||
| + | |||
= [[:Category:Miscellaneous|'''Miscellaneous''']] = | = [[:Category:Miscellaneous|'''Miscellaneous''']] = | ||
| − | [[Command-Line Utility Reference]] | + | {| width="100%" |
| + | |- | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Command-Line Utility Reference]] | ||
| + | *[[Solutions To Problems]] | ||
| + | | width="50%" align="left" style="vertical-align:top;" | | ||
| + | *[[Table Reference]] | ||
| + | *[[Useful Web Sites]] | ||
| + | |- | ||
| + | |} | ||
[[Category:Service Desk]] | [[Category:Service Desk]] | ||
Revision as of 04:34, 9 March 2008
Browse the Service Desk Categories
First Things First
Installation
Configuration
Customization
Integration
CA Applications
Non-CA Applications
Custom Integrations
Reporting
