Difference between revisions of "Remove SLA Violation from Employee View"
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| + | __NOTOC__ | ||
[[Category:Customizations]] | [[Category:Customizations]] | ||
| − | + | {{Global Header}} | |
| + | {{Global Announcement}} | ||
| − | == Step 1. Edit list_cr.htmpl == | + | == Overview == |
| + | This article contains instructions for removing the indication of an [[Service Level Agreement|SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only. | ||
| + | |||
| + | == Procedures == | ||
| + | === Step 1. Edit list_cr.htmpl === | ||
Search for the following code... | Search for the following code... | ||
| − | < | + | <source lang="html4strict"> |
| + | <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style> | ||
| + | </source> | ||
...and replace it with... | ...and replace it with... | ||
| − | < | + | <source lang="html4strict"> |
| + | <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes> | ||
| + | </source> | ||
| + | |||
| + | For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]]. | ||
| − | == Step 2. Clear the web cache == | + | === Step 2. Clear the web cache === |
| − | The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a [[pdm_webcache]]. | + | The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]]. |
Latest revision as of 04:05, 27 July 2008
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Overview
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.
Procedures
Step 1. Edit list_cr.htmpl
Search for the following code... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style> </source> ...and replace it with... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes> </source>
For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
