Difference between revisions of "Remove SLA Violation from Employee View"
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| − | This article contains instructions for removing the indication of an [[SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only. | + | [[Category:Customizations]] |
| + | This article contains instructions for removing the indication of an [[Service Level Agreement|SLA]] Violation from the [[Employee Interface]]. The instructions that follow pertain to r11.x releases only. | ||
== Step 1. Edit list_cr.htmpl == | == Step 1. Edit list_cr.htmpl == | ||
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== Step 2. Clear the web cache == | == Step 2. Clear the web cache == | ||
The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]]. | The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]]. | ||
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| − | <div align='center'><font color=" | + | <div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br> |
To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | ||
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Revision as of 16:46, 18 July 2008
This article contains instructions for removing the indication of an SLA Violation from the Employee Interface. The instructions that follow pertain to r11.x releases only.
Step 1. Edit list_cr.htmpl
Search for the following code... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style> </source> ...and replace it with... <source lang="html4strict"> <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes> </source>
For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.
To discuss or ask questions about this article, select the discussion tab above.
