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• Simplified Child Creation
  [[Category:Change Orders]] [[Category:Schema Changes]]
  7 KB (1,180 words) - 05:40, 24 November 2010
• Make a Field Conditionally Required
  [[Category:Schema Change]] ...d be replaced with the field you want required, for example "impact" for a change order
  3 KB (424 words) - 16:26, 4 June 2010
• Only Assignee can Close
  ...format(" Assignee must be the same as the logged in user in order to close Change Order %s", chg_ref_num); ...the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table.
  3 KB (471 words) - 16:42, 26 February 2009
• Automatically Set System Generated Activities to Internal
  [[Category:Change Orders]] [[Category:Schema Changes]]
  2 KB (273 words) - 17:58, 13 August 2008
• Conditionally Attach an Event
  [[Category:Schema Changes]] ...the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table.
  3 KB (380 words) - 22:21, 3 December 2008
• Generate Notifications Only for Employee Comments
  [[Category:Schema Changes]] ''For r11.x releases'' triggers are created via the [[Schema Designer]] utility. Add the following code as a [[Site-Defined Trigger]] to
  3 KB (469 words) - 15:11, 6 November 2008
• Prevent Close of Requests/Incidents/Problems if Change Order is Active
  ...ting inactive) any Request, Incident, or Problem that has a currently open Change Order attached to it. send_wait(0, this, "get_attr_vals", 2, "change.active", "change.chg_ref_num");
  2 KB (358 words) - 12:47, 9 December 2008
• Add Log Entry for Updates to Custom Fields
  #Choose the object type from the drop-down box (Change/isssue/request/wf/..). ...the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table.
  3 KB (380 words) - 08:32, 29 November 2010
• Priority and Impact Default to Empty
  === Step 1. Modify Schema === For ALL releases make your schema change by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/ma
  893 bytes (130 words) - 04:06, 27 July 2008
• Automatically Set Assignee to Closing Analyst
  ...the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table. // Use OBJECT chg for Change Orders
  3 KB (447 words) - 04:10, 27 July 2008
• Automatically Attach an Asset/CI to a Change Order or Issue
  ...structions for automatically attaching an Asset or Configuration Item to a Change Order or Issue if the desired condition exists. <source lang="javascript">// Use 'chg' for Change Orders and 'iss' for Issues
  3 KB (401 words) - 04:12, 27 July 2008
• Pdm load
  pdm_load uses the SeviceDesk virtual DB Schema layer to access the physical database.<br> Contrary to direct Database access by ODBC for example, each data change is directly propagated to all ServiceDesk processes.
  2 KB (383 words) - 11:02, 26 November 2010
• Count Ticket Reopens
  #Launch the Web Screen Painter then the Schema Designer #Save and Publish your Schema changes
  4 KB (665 words) - 03:27, 27 July 2008
• Service Desk Library
  *[[Change Impact Analyzer]] *[[:Category:Schema Changes|Schema Changes]]
  4 KB (527 words) - 08:01, 29 November 2010
• Automatically Remove Attached Events
  [[Category:Change Order]] ...the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table.
  3 KB (489 words) - 22:40, 5 December 2008
• Options Manager
  == Change Order Mgr == | Restricts an Asset/CI from being attached to multiple active Change Orders at the same time.
  22 KB (3,109 words) - 19:56, 9 January 2012
• Increasing Default Field Size
  ...add multiple attributes to subject line due to character limitation. This change will help you add multiple attributes to your custom Multiple Notification Create a Schema (.Sch) file in site/MODS directory as below
  2 KB (336 words) - 01:03, 27 July 2008
• Control the Request Areas Displayed to the End Users
  #Launch the Web Screen Painter then the Schema Designer #Save and Publish your Schema changes
  3 KB (412 words) - 04:16, 22 September 2008
• Add Log Entry When a Property Value Changes on a Ticket
  Note: if you change the name of the spel file, change the name of the dummy function in the beginning of the spel file accordingl // Change Order property
  8 KB (1,275 words) - 05:24, 30 November 2010
• Changing Error Alert Color and adding Error Alert Pop-ups
  We had an issue open with CA, and their advice was to change BACKGROUND-COLOR for alertmsg class in styles_ahd.css. Of course, that woul ...ed was too much, since we now have the pop-up. But at least we know how to change the color, if we want to.<BR>
  8 KB (1,079 words) - 05:26, 30 November 2010

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