SDU:Search Provider/Engine

Please click the discussion tab above and provide us with your feedback regarding these plug-ins.

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Available exclusively from SDU are Search Provider/Engine plug-ins for your Service Desk. These plug-ins add searching capabilities of your Service Desk installation to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be accessed directly from an internet browser.

Note: These plug-ins work best if Service Desk is configured for External Authentication.

Implementation Procedures

IE 7/8 stores Search Providers in the system registry and Firefox saves them as .xml files. This difference is the reason separate downloads and instructions are needed.

IE 7/8 Click Here to download the IE 7/8 Search Provider plug-ins. Unzip the download Edit the .reg file by replacing all instances of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment and by removing the undesired items. Double-click the .reg file and agree to both prompts. Restart IE

Firefox 2.x/3.x Click Here to download the Firefox Search Engine plug-ins. Unzip the download Edit the desired .xml files by replacing all instance of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment. Move the desired .xml files to the C:\Program Files\Mozilla Firefox\searchplugins directory on your local PC Restart Firefox

History

07/14/08 - Added CA icon to Firefox files.
07/13/08 - IE & Firefox versions containing Request, Incident, Problem, Change Order, Issue, and Configuration Item Searches released.
07/12/08 - Firefox test version for Request Searching released.

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Please click the discussion tab above and provide us with your feedback regarding these plug-ins.