Add Solution Data to Activity Notification
From SDU
This is a customization to add the last solution added via Log Solution activity to the ticket notification.
For Activity Notification Macros:
@{call_req_id.soln_log.0.description} -- Request, Incident and Problem
@{issue_id..soln_log.0.description} -- Issues
@{chg_id.soln_log.0.description} -- Change Orders
For Multiple Notification Macros:
@{soln_log.0.description}