Attachments on Configuration Items

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Overview

This article provides instructions for adding attachment capabilities to Configuration Items.

Note: This customization is designed for r11.x and r12.1 versions only. For r12.5 and above use the revised version

Procedures

Step 1. Modify Schema

For ALL releases make your schema change by creating a .mod file and placing it in the $NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. Take the code you need from the examples below. <source lang="text">LREL attmnt_lrel "nr:PDM" attachments <> attmnt assets;</source>

Step 2. Publish the Schema changes

For ALL releases recycle the Service Desk service.

Step 3. Edit the detail_nr.htmpl form

Add the following code to the BODY of the form in the PDM_NOTEBOOK area (for R12 this modification can be made to cmdbNotebook.htmpl): additional extension forms will need to be modified appropriately detail_har_virx.htmpl, detail_har_serx.htmpl,

<source lang="html4strict"><PDM_TAB ID=attmnt SRC="OP=SHOW_DETAIL+HTMPL=xx_attmnt_tab.htmpl+FACTORY=nr+PERSID=$args.persistent_id" NAME="Attachments" height=300></pdm_tab></source>

Step 4. Edit the xx_attmnt_tab.htmpl form

This step will add "Edit" and "Delete" right-click options if the Inventory Functional Access is granted on the user's Access Type. If this scripting is not added then you will only have the option to view a document. Search for the following scripting:<source lang="javascript">switch ("$prop.factory") {

  case "cr":  attmntAccess = "${ACCESS.call_mgr:0}" - 0; break;
  case "iss": attmntAccess = "${ACCESS.issue_mgr:0}" - 0; break;
  case "chg": attmntAccess = "${ACCESS.change_mgr:0}" - 0; break;

}</source>... and add the following case:<source lang="javascript">

  case "nr": attmntAccess = "${ACCESS.inventory:0}" - 0; break;</source>

Step 5. Clear the web cache

Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.

NOTICE

Be advised that implementing this customization will result in a few ERRORS in the stdlogs, but there has been no reported degradation in functionality. <source lang="text">kt_daemon 16316 ERROR DomWrap.c 1106 cSelect: failed In method select_sd_ref_num. Error Message: Error 103 AHD03053: Bad where clause: invalid constraint. Could not recognize persistent_id. OUTER_JOIN ca_owned_resource.id = usp_owned_resource.id kt_daemon 16316 ERROR DomWrap.c 806 Failed to complete reply method: 'select_sd_ref_num' ,BOP Name:'attmnt:400063' in class:'CAttmntLinks', Error:AHD03053: Bad where clause: invalid constraint. Could not recognize persistent_id. OUTER_JOIN ca_owned_resource.id = usp_owned_resource.id domsrvr 13132 ERROR attr.c 6164 Error in ATTR_INIT trigger get_attached_name for attached_name: AHD03053: Bad where clause: invalid constraint. Could not recognize persistent_id. OUTER_JOIN ca_owned_resource.id = usp_owned_resource.id</source>