News Archive
CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #1 patches published on July 27th, 2009. Please follow the link below for the fix list and download details. Click here for complete description and solution |
Cross-Site Scripting (XSS) vulnerability has been identified in Apache Tomcat
4.1.0 through 4.1.37. This may allow remote attackers to inject arbitrary
web script of HTML via a crafted string that is used in the message argument
to the HttpServletResponse.sendError method. Click here for complete description and solution |
Installing CMDB r11.2 overwrites files provided by the cumulative #3 patches with older files. Click here for complete description and solution |
Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. Click here for complete description and solution
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Release 1.0.019.061 of CA Workflow is now available. Click here for patches
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CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here.
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An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. Click here for complete description and solution
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CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
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NSM integrations existing prior to the implementation of Cumulative Patches 1 or 2 will result in missing variables in the NX.env_xx.tpl file when pdm_configure is performed. Click here for complete description and solution
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The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's End-of-Support Announcement. |
Requesting more than 250 rows from a table using doSelect() may have performance ramifications. Click here for complete description and solution
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CA Workflow build 059 Windows patch QO99934 has a missing step in the installation instructions. Click here for complete description and solution
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A Remote Reference Macro containing an @ sign will no longer function properly after the 2nd round of cumulative patches are installed. Click here for complete description and solution
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-- Registration Now Closed. -- |
When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. Click here for complete description
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CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
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When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.Click here for complete description
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CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you. |
