EIAM Services dont start on fresh install

EIAM does not start on install

I had to install Service Desk, Service Catalog and Workflow on a very new image. I started with the install shield and went through the instructions and steps provided for a clean install of all this products. Though I did not recieve any error's while I was doing the install, I still could not get the EIAM services to start.

When I looked at the services on the server, I could see the eTrust Directory services were stopped and would not start when I try manually or through command line. I was not getting enough help from the log's to narrow down the problem.

Finally, not have anywhere to go, I uninstalled all the Unicenter products and rebooted the machine and tried to install again, but this time I was using another User ID logging into the server. [Note: The permissions on both the id's I used were exactly the same and were a part of Administrative Group on the local machine].

This time, I was able to successfully install everything and also had the EIAM working, wondering what might be the issue...we noticed that when you install the CA products it does not like the user account to be all numbers. In our environment, and in this particular case, our USER ID to login to the server are 9 digit numbers. EIAM does not like userid to be starting with a number

The second time I installed the products again, I used a alpha-numeric userid and everything worked normal.

Thought I will share this with anyone who might have faced a similar issue.

Thanks
AKM