News Archive

Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2 Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. Click here for complete description and solution --Gityerfix 09:25, 29 January 2009 (EST)

Hyper Notification - Problem Running Reports in Service Desk r12 via 'Reports' Tab An issue has been discovered where a file is not being installed in the proper location effecting the reporting feature. Click here for complete description and solution --Gityerfix 12:51, 07 January 2009 (EST)

Hyper Notification - NSM Integration Broken by pdm_configure NSM integrations existing prior to the implementation of Cumulative Patches 1 or 2 will result in missing variables in the NX.env_xx.tpl file when pdm_configure is performed. Click here for complete description and solution --Gityerfix 18:15, 19 December 2008 (EST)

r12 available for download The GA release of CA Service Desk r12 and its supporting documentation is now available for downloading. The product is not officially released until hardcopies can be distributed, so those still running version 6.0 SP1 through r11.1 probably have a couple weeks left of support. For more details, see CA's End-of-Support Announcement. --Gityerfix 11:33, 6 December 2008 (EST)

Hyper Notification - Tomcat hangs when doSelect Web Service Call Requesting more than 250 rows from a table using doSelect() may have performance ramifications. Click here for complete description and solution --Gityerfix 06:51, 4 November 2008 (EST)

Hyper Notification - Missing Step in CA Workflow Patch QO99934 CA Workflow build 059 Windows patch QO99934 has a missing step in the installation instructions. Click here for complete description and solution --Gityerfix 12:25, 5 August 2008 (EST)

Hyper Notification - '@' in Remote Reference Macros no longer work A Remote Reference Macro containing an @ sign will no longer function properly after the 2nd round of cumulative patches are installed. Click here for complete description and solution --Gityerfix 11:57, 24 July 2008 (EST)

r12 Beta registration now open -- Registration Now Closed. -- CA has opened r12 beta registration. The beta cycle is expected to begin in early August. Click here for details. --Gityerfix 08:15, 3 June 2008 (EST)

Hyper Notification - TTV not null for Closed Tickets When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. Click here for complete description --Gityerfix 15:55, 26 May 2008 (EST)

Cumulative Patches #2 released CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches --Gityerfix 08:18, 25 May 2008 (EST)

Hyper Notification - Issue with KD and SD Category Mapping When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.Click here for complete description --Gityerfix 11:05, 14 May 2008 (EST)

End-of-Service for 6.0 extended CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you. --Gityerfix 08:08, 1 April 2008 (EST)

See Also

CA News Archive
SDU News Archive