Modify Action and Condition Macros via the GUI

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Revision as of 18:21, 16 September 2008 by Akhilkmathur (Talk | contribs)

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There are many inbuilt Macro's in Service Desk. Below listed is the code which will help you edit existing macro's.

PS: This is not recommended way, please take necessary backup's before changing the code.

Step 1:

Copy the detail_macro.htmpl from the \Program Files\CA\Service Desk\bopcfg\www\htmpl\web\analyst\detail_macro.htmpl to \Program Files\CA\Service Desk\site\mods\www\htmpl\web\analyst\detail_macro.htmpl location before making the changes



Step2:

Replace the following code in the detail_macro.htmpl (make sure you copy the orginial file from bopcfg folder to site\mods location and edit the file)

<PDM_MACRO NAME=dtlTextbox hdr="Macro Code" attr=usr_string1 rows=20 size=60 colspan=4>
<PDM_MACRO NAME=dtlTextbox hdr="Macro Type Description" attr=type.description colspan=3>
<PDM_MACRO NAME=dtlTextbox hdr="Macro Code" attr=usr_string1 rows=10 size=60 colspan=4>



Step3:

Perform pdm_webcache and Start and Stop of Unicenter Service Desk services.

Thanks

AKM

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