News Archive

r12 Beta registration now open -- Registration Now Closed. -- CA has opened r12 beta registration. The beta cycle is expected to begin in early August. Click here for details. --Gityerfix 08:15, 3 June 2008 (EST)

Hyper Notification - TTV not null for Closed Tickets When closing a ticket from a Secondary Server, the attached_sla table is not updated properly resulting in inaccurate Scoreboard results for TTV. Click here for complete description --Gityerfix 15:55, 26 May 2008 (EST)

Hyper Notification - Issue with KD and SD Category Mapping When submitting a document from a Service Desk ticket which has a period in the category name, the document does not get assigned to the Knowledge Tools category having the same name as the Service Desk category.Click here for complete description --Gityerfix 11:05, 14 May 2008 (EST)